UserTesting.com has built a network of pre-screened user testers who meet specific requirements and have a history of providing useful feedback - both verbal and written - to website owners.

People who are especially good at usability testing have this in common:

• They think out loud. In other words, they speak their thoughts as they browse.
• They identify things that are confusing, difficult to accomplish, or other problems.
• They make useful suggestions about how to improve a site.

Basically, they find glaring problems that make you slap your head and say "Why didn’t we think of that?"

We’ve found that good user testers can use a website and clearly articulate their experiences (both positive and negative) without requiring a moderator to ask them questions about what they are thinking.

UserTesting.com pre-screens user testers to find the good ones.

Most people who apply with us to be user testers are filtered out, either because of their initial “test” website review, or because of the customer ratings they receive. So the quality of our user testers continues to improve.

We guarantee that the user who tests your website will match your target demographic and will deliver a video and a review with extremely helpful observations. If that doesn’t happen, then click here.

See more frequently asked questions