Real users, not usability experts. Our user testers are normal people who clearly articulate their experiences while performing tasks on a website. We have built a network of those people for you to tap into.

Users are pre-screened. The people who apply to be users have to do a sample test and provide profile information. Their video and written summary are evaluated by our screeners, and most of them are filtered out. Those who pass can participate in the usability studies on our site. Then they get rated by customers, and those with lower ratings get removed. So the quality of our users continually improves.

Users share these qualities:

• They can think out loud. In other words, they speak their thoughts as they browse.
• They follow instructions and stay on task.
• They notice things that are confusing or difficult to accomplish.

Facts about our users:

• Are not our employees. About 85% reside in the US, and most of the remaining 15% are from Canada and the UK.
• Normally participate in studies very infrequently because we have more users in our database than we have work opportunities. This is important so they remain like a typical Internet user.
• Have a wide variety of web experience, from beginning user to expert.
• Have been rated highly by customers in previous usability tests.
• Receive $10 per usability test.

Our Guarantee: The users who test your website will deliver a video and a review with very helpful observations. If that doesn't happen, then get a refund.

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