Overview: About our Company

We know usability testing is a pain.   It’s expensive and time-consuming. As a result, it doesn’t happen enough.

That’s why we built UserTesting.com — we wanted to bridge the gap between no user testing and expensive user testing.

UserTesting.com lets you "look over the shoulder" of people in your target audience while they use your website. And we make it fast, easy, and inexpensive, so you’re more likely to do it.

We’re a Mountain View-based company committed to helping website managers, developers, and designers — anyone who feels responsible for a website — improve their sites. Our customers depend on us to provide low-priced usability testing and exceptional customer support. We do our best to meet and exceed their high standards.

UserTesting.com is under very active development, and we roll out updates about every week. New features are driven by you, so please let us know what you want. If you have any questions, please call us at 800-903-9493.

The founders — and why they created UserTesting.com

Dave Garr has managed websites for companies such as Apple, HP, Palm, and Intuit. And he won a Webby for his marriage proposal. He’s always been rather obsessed with usability testing, but has been frustrated with how much of a hassle it is. So he ended up doing a lot of quick and dirty usability testing with his neighbors, family, coworkers, friends, and (his trademark) captive audiences at train stations.

Darrell Benatar, a serial entrepreneur, founded Surprise.com in 1999 and hired Dave. Darrell was not a believer in usability testing until he saw Dave doing it. He was shocked at the problems people were having with things that he’d always assumed worked fine. So he began doing user testing for all Surprise.com redesigns. Since then, Surprise.com was selected by Time magazine as one of the “50 Best Websites.” Seeing its effectiveness on his site, he’s decided to make it easy for other website owners to do user testing.