This Smilebox.com user is expecting to be able to log into their account. Easy enough right? Watch as this usability tester cannot find a way to do it.
It’s amazing how many website owners find the most “obvious” things after a usability test with our real world users.
See other usability testing problems on our WebBloopers channel at YouTube.com
Note: Smilebox.com is not a UserTesting.com customer–all videos for customers are confidential.
