……Sale excludes Borders.com. Wait, what? This customer is confused by Borders.com’s homepage which boasts a “Going Out of Business Sale.” He reads on to discover in the fine print that the sale is not available online. See other usability testing … Continue reading
Make sure your links clearly indicate what’s going to happen when the user clicks them. A Google+ link says “Find and Invite (500)” but it really just displays all contacts so they can be added to circles. In this video, … Continue reading
You’ll laugh. But there’s a serious lesson here about using “technical jargon” too. Why not comment on this video? Tell us how you’d word this “form” page differently. See other usability testing problems on our WebBloopers channel at YouTube.com Note: … Continue reading
“Whoa!” Microsoft pulls a ‘Newsletter California’ – once you’re in, there’s no getting out. This user is spot-on when he describes the error message he sees. See other usability testing problems on our WebBloopers channel at YouTube.com Note: AdCenter.Microsoft.com is … Continue reading
This 404 error is “owned” by Bang-Olufsen.com after a user clicks on the “Buy On-line” link. See other usability testing problems on our WebBloopers channel at YouTube.com Note: Bang-Olufsen.com is not a UserTesting.com customer–all videos for customers are confidential. Share … Continue reading
This video shows a user entering a perfectly valid postal code in Japan only to be told that it is “invalid” – then she makes a great suggestion about how to fix it. See other usability testing problems on our … Continue reading
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