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"Use it, and your site will get better" "UserTesting.com
makes it so darn easy, fast, and cheap to get end-user feedback on your site, you
no longer have an excuse not to. Use it, and your site will get better."
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"Perfect for quick-and-dirty usability testing" "As I
said in Rocket Surgery Made Easy,
UserTesting.com
is perfect for quick-and-dirty usability testing. It’s inexpensive, requires almost
no effort, and gets you results incredibly quickly (often in just a few hours).
Everyone who does their own testing should also have
UserTesting.com
in their toolbox."
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"Turn clicks into sales" "To better analyze your user's
experience, visit
UserTesting.com, where, for a fee of $95,
five people will record a video of themselves trying to rent a property on your
site and tell you where the challenges are."
Read full article
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"Quick and cheap" "Quick and cheap access to a network
of pre-screened testers who are articulate and observant and who meet specified
demographics."
Read full article
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"Web Site of the Week" "UserTesting.com
provides cost-effective website reviews. Business owners fill out a survey and testers
are assigned to browse your site."
Read full article
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"Get results instantly" "It used to be that if a site
wanted to test the friendliness and navigation of its website, they'd set up a lab
and invite people in. Very costly and time consuming. Now--with UserTesting.com--it's
all automated online. And you can get results instantly.
Read full article
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"A Winner" "Between a great name, a valuable service,
and lots of success stories,
UserTesting.com
seems like a winner." Read
full article
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"Perfect" "UserTesting is a fast way to get great testing
from a diverse customer base. We no longer have to spend hours organizing user tests
and setting up computers. With
UserTesting.com, I have 10 reviews in my email
in one hour. Perfect for those of us who are ambitiously lazy."
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"Access a network of pre-screened testers who are articulate and
observant" "Website owners can access a network of pre-screened testers
who are articulate and observant and who meet specified demographics. Testers perform
common tasks on a website while they have their screen activity and verbal comments
recorded for the website owner to review."
Read full article
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"Maybe the Best $100 You Ever Spent" "I was interviewing
web conversion expert Bryan Eisenberg for an upcoming Duct Tape Marketing Podcast
episode and he shared a little secret with me about a firm that conducts low cost
usability testing. The site is
UserTesting.com
and for just under $100 you can get some tremendous feedback about the user experience
of your web site."
Read full article by John Jantsch
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"Results within one hour" "The more you watch others use
your site, the better your site will be. The great benefits of UserTesting.com are
the speed - often getting results within one hour - and ease. It makes testing easy,
and when testing is easy, you do it more often."
Read full review
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"Invaluable feedback from a great service" "After just
a few tests we were able to identify some key problems with our interface. Even
as our site is constantly expanding, the input we got was indispensable in upgrading
several of our key features. This is invaluable feedback from a great service."
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"An indispensable tool" "UserTesting.com
has proven to be an indispensable tool. It has allowed us to release great new features
more quickly, while delivering a top-notch user experience."
Larry Stone
User Interface Designer, oDesk |
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"Best value we’ve had in 12 years in business" "Immediate impact to our bottom line, and for only $40 a test. We now use UserTesting.com weekly. Best value we’ve had in 12 years in business."
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"Increased our conversion rate" "More users. Happier users!
That's what
UserTesting.com
has allowed us to get. We've identified many usability problems with our site using
this tool and have improved the overall site experience and increased our conversion
rate."
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"Identify trouble spots" "Here are several tools that
can be used with a heuristic evaluation to identify trouble spots: ... User Testing
locates participants according to demographic requirements you set, has them complete
the tasks you identify, and sends you the results, complete with a screen recording
of each test session, for $29
per participant."
Read full article
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"Unfriggin’ believable" "This is unfriggin' believable.
I LOVE this service. The usability feedback on my sites was spot on. I'll be back
for more."
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"Faster Usability Testing" "An emerging trend is fast-turnaround
online usability testing. This is a way of doing more, smaller usability tests harnessing
the power of the Human Network, via online services that find test participants
and record video for your sessions over the Internet."
Read full article on Cisco's "Web Experience" Blog
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"Intuit ran UserTesting on every product" "I worked for
Intuit for five years. We ran UserTesting on every product before it was released.
The entire "UserTesting" infrastructure was in place to get feedback on my website
for less than $100. I could not have accomplished this without spending 10 or more
hours or $500 or more to get the same valuable and timely feedback from multiple
testers."
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"Instant results - and immediate impact" "We *love*
UserTesting.com! Instant results - and immediate
impact on Rypple's usability. This service is bloody incredible. We're hooked! I
can't think of a service that delivers more bang for the buck, so quickly. Use it.
Your users will thank you..."
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"If Steve Krug recommended it, you know it's good" "UserTesting.com
is fast, cheap, quick and dirty testing... I heard about this via Steve Krug's e-newsletter...
If Steve Krug recommended it, you know it's good. Thanks Steve!"
Read full article
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"Quick, trouble-free" "The service is quick, trouble-free,
and reasonably priced. If you are a website's manager or a developer, or if you
are a web designer you can use this service to improve your site."
Read full article
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"Be prepared for some knock-you-off-your-chair education"
"If you want to know what really happens when people visit your web site, invest
in this remarkable service:
UserTesting.com...You have to experience the
reality of watching people crawl your site. Be prepared for some knock-you-off-your-chair
education!"
Read full review
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"Nothing is released to our consumers until it has been UserTested"
"GrubHub.com has integrated
UserTesting.com
into our standard release cycle because of the remarkable insights, ease of use
and low price. Nothing is released to our consumers until it has been UserTested."
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"Inexpensive… a great idea" "UserTesting.com
offers inexpensive online usability testing of Web sites...
UserTesting.com
is a great idea. I wonder if it will be acquired (or imitated) and offered as a
feature by a hosting service. [Microsoft] OfficeLive, perhaps?"
Read full article
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"[UserTesting.com] will
increase your profitability without question" "We all want our web sites
to perform to their optimum capability. To ensure this, usability testing is a critical
tool for businesses, though finding quality feedback isn't always straightforward.
Well, now it can be, with
UserTesting.com
providing a service for a low price."
Read full review
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"Indispensable" "Fast, easy, inexpensive and immensely
valuable --
UserTesting.com
has proven to be an indispensable tool for improving usability. New insights are
practically guaranteed the more you watch real people using your site."
Sean Flannagan
Product Manager, Etsy |
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"Your friends will never tell you how much your site's user interface
stinks." "Your friends will never tell you how much your site's user interface
stinks. I need to pay UserTesting's users to hear the cold hard truth. You should
too."
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"This service beautifully complements traditional, moderated user
testing" "From just one 15-minute video, we got pile of great insights that
we were able to pass on to our client. Some were head-smackingly obvious in hindsight
(like the link that was so poorly worded, it was interpreted to mean the exact opposite
of what we intended.) Some were things we'd never have imagined. ("Oh crap, you
mean people will actually read this fine print??"). This service beautifully complements
traditional, moderated user testing... If you only get one valuable insight, your
test will have been worthwhile. And you're likely to get much more than that."
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"UserTesting.com
made the hardest part…about a billion times easier" "UserTesting.com
made the hardest part — finding virgin users to test out UI pages or concepts —
about a billion times easier. I intend to contract
UserTesting.com
on every project I do from here on out."
Read full review
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"You can't afford not to test" "This is the new way to
run quick and reasonably priced user testing. I was able to save a lot of time with
this service. The user feedback will help us improve our conversion rate."
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"Wake-up call" "Hearing the feedback from real people
(who are brutally honest when they are only talking to a recorder and a video cam)
was quite the wake-up call. Check 'em out."
Read full article
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"A quantum leap in conversion optimisation" "Many website
owners are discovering that the old approach to conversion optimisation ('throw
spaghetti at a wall and see what sticks') isn't cutting it any more.
UserTesting.com
puts high-quality website testers within reach of any webmaster or marketer. My
first test uncovered three 'no-brainer' conversion blocks that I completely missed,
plus four additional potential conversion boosters to test. This tool rocks!"
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"Steve Krug...recommended you guys" "Fantastic service!
I attended a full-day Steve Krug event on usability and he recommended you guys.
Although the day was packed with great advice, his recommendation to try
UserTesting.com
has helped my bottom-line the most."
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"Fantastic tool for increasing your website's conversion rate"
"Here's another fantastic tool for increasing your website's conversion rate: It's
called
UserTesting.com. If you haven't used it before,
you should. it's great. It tells you why people leave your website (and loads of
other interesting things)."
Read full article
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"Best money you will ever spend" "I have used UserTesting
for both my own company and several other companies that I advise. Easily the best
return on money spent. It is always an eye opening experience to see people navigate
through your site. I have found it to be even more effective than the in-person,
behind the glass user testing because here users are not conscious about people
watching them."
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"60 minute turnaround and tons of new ideas for improving my site."
"As with any new service, I was hesitant to going in. I've worked with a lot of
vendors over the years, who have promised many things, and there is usually some
let-down when you get the results. This didn't happen with
UserTesting.com. You exceeded my expectations:
60 minute turnaround and tons of new ideas for improving my site."
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"I would've paid a lot more" "Wow, I was blown away by
her insights. Things I didn't consider that important, like my bio, were critical
to her. Content, I thought was clear and understandable like the benefits of joining,
needed more specifics from a buyers perspective. Her insights were excellent and
I've implemented every one, including making the font size larger. I would've paid
a lot more to get this high level of market research data. Run to this site today."
Read full review
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"The results were almost instantaneous" "I think you have
a great service! I've been at companies where we've spent thousands of dollars on
user testing and didn't get nearly as much information as we did from the dozen
tests we performed through your service. The process to set up the tests was extremely
simple and the results were almost instantaneous. I love that I was able to share
them with our entire company."
Derek Gordon
President & CEO, Engage |
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"Blew us away...astonishing" "We were initially attracted
to
UserTesting.com
by the price point. It was a "What have we got to lose?" proposition. What blew
us away was the quality and speed of the reviews. Intelligent, comprehensive comments
from the reviewers supported by quality video and audio of their actions on our
site! It's simply an astonishing service at a great price. We'll certainly return
for all our external user testing."
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"A great service that makes perfect use of crowdsourcing on the
web" "I have already tried it a couple of times and found small changes
that have already made a big difference on the site I was working on. I got two
15 minute videos the same afternoon that really showed some issues with how well
the site did at conversion."
Read full review
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"Test early and test often – great advice made a ton easier with
UserTesting.com" "Test early and test
often – great advice made a ton easier with
UserTesting.com. We love how easy it is to
setup a test then immediately share the video results across the product team."
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"Low-cost and high-quality deliverables" "Give UserTesting
your website’s demographic, and the service will select the right users to browse
your site... All of this costs only $29
per test. Such low-cost and high-quality deliverables make UserTesting a great option
for those looking to perform detailed tests of their websites, without having to
resort to more expensive, comprehensive usability testing."
Read full article
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"Sales have increased considerably" "I was very impressed
with
UserTesting.com. After using your site it
was obvious our system was complicated and difficult to use. WordLinx has now been
updated and simplified, and sales have increased considerably."
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"Beyond impressed" "I was beyond impressed with the results.
No wonder Amazon.com selected them as a finalist in the Startup Competition. My
user testers found five major usability flaws on our site. I am very excited to
fix them and test it again!"
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"Quick and cheap website usability testing" "UserTesting.com
provides quick and cheap website usability testing. Website owners can access a
network of pre-screened testers who are articulate and observant and who meet specified
demographics."
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"Combine UserTesting and A/B testing and you have got gold in
your hands" "Changed the way we look and develop our web properties. Combine
UserTesting and A/B testing and you have got gold in your hands."
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"Great feedback within 45 minutes" "I would highly recommend
the use of
UserTesting.com
to any web site owner. I received great feedback within 45 minutes, in a very cost
effective way."
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"Fun" "UserTesting.com
helped VoucherCodes.co.uk quickly highlight some key bottlenecks which we were able
to overcome. There is also something really fun about watching people use your own
website."
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"Quick...cheap" "UserTesting.com
provides quick and cheap website usability testing."
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"Split test, split test, split test" "Trying to solve
the question, what's the best way to lay this out. Want impartial, honest 3rd party
advice. In all my years of internet marketing, I've never found anything as powerful
as this to share with a client. It's one thing to say what I think but it has so
much more validity when coming from a 3rd party."
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"My expectations were blown away" "We decided to give
UserTesting.com
a whirl, mostly because of its affordability. Generally, my expectations of the
service were blown away, and I would definitely use it again. You receive both a
video and a written review. The video offered a much richer insight into the user
experience. Testers talk aloud, and you’re able to view their actual interactions
with the software. Clicks are shown as a red circle. Creating this rich experience
is, in and of itself, an accomplishment for
UserTesting.com. This is about as good as
it gets (with the exception of eye-tracking, which would bankrupt most companies)."
Read full review
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"Much of this [usability testing] hassle is now taken care of…by
www.UserTesting.com" "The main problems
with usability testing are logistical. You need to find the right test subjects
and arrange the time and location for testing. You also need to decide how you are
going to induce them to give up an hour of their time. Worst of all, once you have
used someone they are ‘tainted’ and can’t be used again (except perhaps to test
changes in the new versions). It’s a hassle. Or at least it was. Much of this hassle
is now taken care of for you by new web-based service www.UserTesting.com."
Read full review
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"Man are we impressed!" "I found
UserTesting.com
while browsing through some posts at the Joel on Software forums and man are we
impressed!
UserTesting.com
allows you to conduct highly targeted tests. At the end of the test, you will have
access to a flash recording of the user's session (with voice) and a transcript
of their summarised feedback.
Read full review
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"Why release untested work when you can have 5 independent testers
spot problems before your clients do?" "UserTesting.com
is the ultimate must-have testing tool for web designers. I was initially attracted
by the $29 price and have been won over by the ease of use, speed and insight of
your testers. I can't see any justification for releasing any online content without
undergoing this third-party testing process first. Why release untested work when
you can have 5 independent testers spot problems before your clients do? This greatly
improves the end-user experience while driving down web development costs.
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"I've been building and promoting websites since 1996 and this
is seriously the best tool I've seen for a webmaster in YEARS"
"I was able to WATCH and HEAR how someone new to my site was able to get around.
I was able to SEE which areas of the website caught their eye and where their mouse
moved (very important).
I was able to SEE clearly which areas of the site were confusing and which were
easy to use. At one point the tester was caught in a loop when trying to perform
a task that I would have thought was very simple. The link they clicked was to a
help document on "how to" perform a function when they *thought* the link actually
*performed* the function.
I saw where they were looking for specific information and what information was
missing from where they looked.
I can't believe how clear things became when I saw the tester navigate through
the site. I easily spotted 5 things I could fix that would save me time answering
support questions and help people find information on the site with greater ease.
I've been building and promoting websites since 1996 and this is seriously the best
tool I've seen for a webmaster in YEARS."
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"Improve conversions 30%" "I help businesses improve their
results on the Internet. UserTesting’s service has now become a MUST for all my
important landing pages that I develop and deploy. With 1, 2 or 3 testers’ feedback
I know that I am on the right track with refinements that can improve conversions
10, 20 or even 30%. More importantly the testers highlight the changes that can
frustrate, confuse, or otherwise turn people off. One of the great things I appreciate
is the quick turnaround. You simply MUST try it – I promise you’ll be just as amazed
as I was!"
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"Love
UserTesting.com" "Hated my review
because it showed I have lot of work left to do! Love
UserTesting.com
and ordered five more."
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"An Incredible Value!" "We heard about your service from
a local SEO company and gave it a shot. We were skeptical because of the low price,
but turned out to be exactly what we were looking for. Many client websites have
usability issues, but we just did not have a good recommendation for them. Now we
do!"
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"Why didn’t somebody think of this before?" "I really
respect what you people do. So transparent, so straightforward, so quick, so useful,
so why didn't somebody think of this before?
It's just so hard to:
a) see the snags in stuff you design yourself and
b) get anyone you know to be objective.
Good luck, thanks, I'll be back and I am now a walking ad for
UserTesting.com."
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"We immediately heard about an obvious usability issue"
"We completed a 3 user test yesterday of some of our pay per click landing pages.
Guess what? We immediately heard about an obvious usability issue. We’ve taken the
affected page down while we’re re-working it. When we’ve finished, you can bet we’ll
run another test. I urge you to do the same on your site."
Read full review
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"Useful insights into what could be improved" "Alongside
some informal user tests with friends and colleagues, we used the services of
UserTesting.com. They set up user tests with
people in your demographic and you can then download the video of the session online.
This gave us some really useful insights into what could be improved, and we made
quite a few changes as a result."
Read full review
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"Research the public’s perception of your product" "One
of the best ways to research the public’s perception of your product is by testing
it on
UserTesting.com. You can get a running commentary
of a user’s experience of your site. This is great for ‘look-and-feel’ testing,
interface testing and usability in general. You can also choose your testers by
gender, income, age and other characteristics."
Read full review
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"I would recommend
UserTesting.com
to everyone I know, but then I would lose this competitive advantage" "Man,
I love your service. It's just so d**n useful. I would recommend
UserTesting.com
to everyone I know, but then I would lose this competitive advantage."
Lior Levin
CEO & Founder, Veedda |
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"Brilliant" "Quite simply, a freaking brilliant idea."
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"Incredibly insightful" "Usertesting results were incredibly
insightful about the usability and functionality of not only our website but also
our clients' websites. It's quite possibly the easiest and most economical way to
poll an audience to see if your site’s working on multiple browsers and operating
systems. For the website owner, it's just too easy to assume that a website is working
properly."
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"Affordable price and fast turnaround time" "Outstanding
user experience is essential for small business websites. With its affordable price
and fast turnaround time, UserTesting.com provided great, detailed feedback that
we applied to our website before our recent launch. I recommend UserTesting.com
to any small business looking to optimize their website."
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"Cool and useful" "I wanted to congratulate you on rolling
out such a cool and useful service. I had jaredsain and MrsMicah for testers, and
I'm impressed with their professionalism and promptness. Thanks again, and I will
be using this service again after I do some work on my site."
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"Great" "It’s great to see how they ‘think’ through the
process of undertaking the actions required – you can see where their focus is and
where the mouse pointer travels, as they explain their thought processes. All in
all, I gleaned some useful feedback that I have channeled back to the developers
for rectification."
Read full review
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"Much needed" "UserTesting.com
has given us the much needed ability to have focused user testing for PNN. As a
social media site, we get a great deal of generalized user feedback. To evaluate
that feedback quickly and inexpensively, we use
UserTesting.com."
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"Constructive criticism from real users" "It’s much easier
to receive the constructive criticism from real users and not an executive telling
me what my users want. I would highly suggest that a similar approach be taken early
and often in the development to ensure that your users are satisfied with their
experience." Read
full review
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"Can be used to test both web-based software as well as desktop
applications" "The site automates many aspects of usability testing and
it makes it affordable. This allows companies large and small to run tests quickly
and cheaply. The process is very straight forward and can be used to test both web-software
as well as desktop applications (Windows Users)."
Read full review
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"It’s hard to imagine this being any easier" "If there was
a startup that I was excited about, this is the one... Frankly, there is nowhere
else out there that you can get a video of someone performing a task on your website
and a written report of their thoughts. It’s hard to imagine this being any easier."
Read full review
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