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"Use it, and your site will get better" "UserTesting.com
makes it so darn easy, fast, and cheap to get end-user feedback on your site,
you no longer have an excuse not to. Use it, and your site will get better."
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"Perfect for quick-and-dirty usability testing" "As I said in Rocket Surgery Made Easy, UserTesting.com is perfect for quick-and-dirty usability testing. It’s inexpensive, requires almost no effort, and gets you results incredibly quickly (often in just a few hours). Everyone who does their own testing should also have UserTesting.com in their toolbox."
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"Turn clicks into sales" "To better analyze your user's experience, visit UserTesting.com, where, for a fee of $95, five people will record a video of themselves trying to rent a property on your site and tell you where the challenges are." Read full article
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"A Winner" "Between a great name, a valuable service, and lots of success stories, UserTesting.com seems like a winner." Read full article
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"Perfect" "UserTesting is a fast way to
get great testing from a diverse customer base. We no longer have to spend
hours organizing user tests and setting up computers. With UserTesting.com, I
have 10 reviews in my email in one hour. Perfect for those of us who are
ambitiously lazy."
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"Access a network of pre-screened testers who are
articulate and observant" "Website owners can
access a network of pre-screened testers who are articulate and observant and
who meet specified demographics. Testers perform common tasks on a website
while they have their screen activity and verbal comments recorded for the
website owner to review." Read full article
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"Web Site of the Week"
"UserTesting.com provides cost-effective website reviews. Business owners fill out a survey and testers are assigned to browse your site."
Read full article
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"Maybe the Best $100 You Ever Spent"
"I was interviewing web conversion expert Bryan Eisenberg for an upcoming Duct Tape Marketing Podcast episode and he shared a little secret with me about a firm that conducts low cost usability testing. The site is UserTesting.com and for just under $100 you can get some tremendous feedback about the user experience of your web site."
Read full article by John Jantsch
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"Results within one hour" "The more you watch others use your site, the better your site will be. The great benefits of UserTesting.com are the speed - often getting results within one hour - and ease. It makes testing easy, and when testing is easy, you do it more often."
Read full review
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"Invaluable feedback from a great service" "After just a few tests we were able to identify some key problems with our interface. Even as our site is constantly expanding, the input we got was indispensable in upgrading several of our key features. This is invaluable feedback from a great service."
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"An indispensable tool" "UserTesting.com has proven to be an indispensable tool. It has allowed us to release great new features more quickly, while delivering a top-notch user experience."
Larry Stone User Interface Designer, oDesk |
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"Increased our conversion rate" "More users. Happier users! That's what UserTesting.com has allowed us to get. We've identified many usability problems with our site using this tool and have improved the overall site experience and increased our conversion rate."
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"Identify trouble spots"
"Here are several tools that can be used with a heuristic evaluation to identify trouble spots: ... User Testing locates participants according to demographic requirements you set, has them complete the tasks you identify, and sends you the results, complete with a screen recording of each test session, for $39 per participant."
Read full article
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"Unfriggin’ believable" "This is unfriggin'
believable. I LOVE this service. The usability feedback on my sites was spot
on. I'll be back for more."
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"Faster Usability Testing" "An emerging trend is fast-turnaround online usability testing. This is a way of doing more, smaller usability tests harnessing the power of the Human Network, via online services that find test participants and record video for your sessions over the Internet."
Read full article on Cisco's "Web Experience" Blog
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"Instant results - and immediate impact" "We *love* UserTesting.com! Instant results - and immediate impact on Rypple's usability. This service is bloody incredible. We're hooked! I can't think of a service that delivers more bang for the buck, so quickly. Use it. Your users will thank you..."
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"If Steve Krug recommended it, you know it's good" "UserTesting.com is fast, cheap, quick and dirty testing... I heard about this via Steve Krug's e-newsletter... If Steve Krug recommended it, you know it's good. Thanks Steve!"
Read full article
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"Quick, trouble-free"
"The service is quick, trouble-free, and reasonably priced. If you are a website's manager or a developer, or if you are a web designer you can use this service to improve your site."
Read full article
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"Be prepared for some knock-you-off-your-chair
education" "If you want to know what really happens when people visit
your web site, invest in this remarkable service: UserTesting.com...You have to
experience the reality of watching people crawl your site. Be prepared for some
knock-you-off-your-chair education!"
Read full review
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"Nothing is released to our consumers until it
has been UserTested" "GrubHub.com has integrated UserTesting.com into
our standard release cycle because of the remarkable insights, ease of use and
low price. Nothing is released to our consumers until it has been UserTested."
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"Inexpensive… a great idea" "UserTesting.com
offers inexpensive online usability testing of Web sites...
UserTesting.com is a great idea. I wonder if it will be acquired (or imitated)
and offered as a feature by a hosting service. [Microsoft] OfficeLive,
perhaps?" Read full article
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"[UserTesting.com] will increase your profitability without question" "We all want our web sites to perform to their optimum capability. To ensure this, usability testing is a critical tool for businesses, though finding quality feedback isn't always straightforward. Well, now it can be, with UserTesting.com providing a service for a low price." Read full review
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"Indispensable" "Fast, easy, inexpensive and immensely valuable -- UserTesting.com has proven to be an indispensable tool for improving usability. New insights are practically guaranteed the more you watch real people using your site."
Sean Flannagan
Product Manager, Etsy |
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"Your friends will never tell you how much your site's user interface stinks." "Your friends will never tell you how much your site's user interface stinks. I need to pay UserTesting's users to hear the cold hard truth. You should too."
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"This service beautifully complements traditional, moderated user testing" "From just one 15-minute video, we got pile of great insights that we were able to pass on to our client. Some were head-smackingly obvious in hindsight (like the link that was so poorly worded, it was interpreted to mean the exact opposite of what we intended.) Some were things we'd never have imagined. ("Oh crap, you mean people will actually read this fine print??"). This service beautifully complements traditional, moderated user testing... If you only get one valuable insight, your test will have been worthwhile. And you're likely to get much more than that."
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"UserTesting.com made the hardest part…about a billion times easier" "UserTesting.com made the hardest part — finding virgin users to test out UI pages or concepts — about a billion times easier. I intend to contract UserTesting.com on every project I do from here on out." Read full review
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"You can't afford not to test" "This is the new way to run quick and reasonably priced user testing. I was able to save a lot of time with this service. The user feedback will help us improve our conversion rate."
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"Wake-up call" "Hearing the feedback from real people (who are brutally honest when they are only talking to a recorder and a video cam) was quite the wake-up call. Check 'em out." Read full article
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"A quantum leap in conversion optimisation" "Many website owners are discovering that the old approach to conversion optimisation ('throw spaghetti at a wall and see what sticks') isn't cutting it any more. UserTesting.com puts high-quality website testers within reach of any webmaster or marketer. My first test uncovered three 'no-brainer' conversion blocks that I completely missed, plus four additional potential conversion boosters to test. This tool rocks!"
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"Steve Krug...recommended you guys" "Fantastic service! I attended a full-day Steve Krug event on usability and he recommended you guys. Although the day was packed with great advice, his recommendation to try UserTesting.com has helped my bottom-line the most."
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"Fantastic tool for increasing your website's conversion rate"
"Here's another fantastic tool for increasing your website's conversion rate: It's called UserTesting.com. If you haven't used it before, you should. it's great. It tells you why people leave your website (and loads of other interesting things)."
Read full article
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"60 minute turnaround and tons of new ideas for improving my site."
"As with any new service, I was hesitant to going in. I've worked with a lot of vendors over the years, who have promised many things, and there is usually some let-down when you get the results. This didn't happen with UserTesting.com. You exceeded my expectations: 60 minute turnaround and tons of new ideas for improving my site."
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"I would've paid a lot more" "Wow, I was blown away by her insights. Things I didn't consider that important, like my bio, were critical to her. Content, I thought was clear and understandable like the benefits of joining, needed more specifics from a buyers perspective. Her insights were excellent and I've implemented every one, including making the font size larger. I would've paid a lot more to get this high level of market research data. Run to this site today." Read full review
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"The results were almost instantaneous" "I think you have a great service! I've been at companies where we've spent thousands of dollars on user testing and didn't get nearly as much information as we did from the dozen tests we performed through your service. The process to set up the tests was extremely simple and the results were almost instantaneous. I love that I was able to share them with our entire company."
Derek Gordon
President & CEO, Engage |
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"Blew us away...astonishing" "We were initially attracted to UserTesting.com by the price point. It was a "What have we got to lose?" proposition.
What blew us away was the quality and speed of the reviews. Intelligent, comprehensive comments from the reviewers supported by quality video and audio of their actions on our site! It's simply an astonishing service at a great price. We'll certainly return for all our external user testing."
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"A great service that makes perfect use of crowdsourcing on the web" "I have already tried it a couple of times and found small changes that have already made a big difference on the site I was working on. I got two 15 minute videos the same afternoon that really showed some issues with how well the site did at conversion." Read full review
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"Test early and test often – great advice made a ton easier with UserTesting.com" "Test early and test often – great advice made a ton easier with UserTesting.com. We love how easy it is to setup a test then immediately share the video results across the product team."
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"Low-cost and high-quality deliverables" "Give UserTesting your website’s demographic, and the service will select the right users to browse your site... All of this costs only $39 per test. Such low-cost and high-quality deliverables make UserTesting a great option for those looking to perform detailed tests of their websites, without having to resort to more expensive, comprehensive usability testing." Read full article
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"Quick and cheap" "Quick and cheap access to a network of pre-screened testers who are articulate and observant and who meet specified demographics." Read full article
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"Sales have increased considerably" "I was very impressed with UserTesting.com. After using your site it was obvious our system was complicated and difficult to use. WordLinx has now been updated and simplified, and sales have increased considerably."
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"Beyond impressed" "I was beyond impressed with the results. No wonder Amazon.com selected them as a finalist in the Startup Competition. My user testers found five major usability flaws on our site. I am very excited to fix them and test it again!"
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"Quick and cheap website usability testing"
"UserTesting.com provides quick and cheap website usability testing. Website owners can access a network of pre-screened testers who
are articulate and observant and who meet specified demographics."
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"Combine UserTesting and A/B testing and you have got gold in your hands" "Changed the way we look and develop our web properties. Combine UserTesting and A/B testing and you have got gold in your hands."
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"Great feedback within 45 minutes" "I would highly recommend the use of UserTesting.com to any web site owner. I received great feedback within 45 minutes, in a very cost effective way."
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"Fun" "UserTesting.com helped VoucherCodes.co.uk quickly highlight some key bottlenecks which we were able to overcome. There is also something really fun about watching people use your own website."
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"Quick...cheap" "UserTesting.com provides
quick and cheap website usability testing."
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"Split test, split test, split test" "Trying to solve the question, what's the best way to lay this out. Want impartial, honest 3rd party advice. In all my years of internet marketing, I've never found anything as powerful as this to share with a client. It's one thing to say what I think but it has so much more validity when coming from a 3rd party."
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"My expectations were blown away" "We
decided to give UserTesting.com a whirl, mostly because of its affordability.
Generally, my expectations of the service were blown away, and I would
definitely use it again. You receive both a video and a written review. The
video offered a much richer insight into the user experience. Testers talk
aloud, and you’re able to view their actual interactions with the software.
Clicks are shown as a red circle. Creating this rich experience is, in and of
itself, an accomplishment for UserTesting.com. This is about as good as it gets
(with the exception of eye-tracking, which would bankrupt most companies)."
Read full review
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"Much of this [usability testing] hassle is now
taken care of…by www.UserTesting.com" "The main problems with usability
testing are logistical. You need to find the right test subjects and arrange
the time and location for testing. You also need to decide how you are going to
induce them to give up an hour of their time. Worst of all, once you have used
someone they are ‘tainted’ and can’t be used again (except perhaps to test
changes in the new versions). It’s a hassle. Or at least it was. Much of this
hassle is now taken care of for you by new web-based service
www.UserTesting.com."
Read full review
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"Man are we impressed!" "I found
UserTesting.com while browsing through some posts at the Joel on Software
forums and man are we impressed! UserTesting.com
allows you to conduct highly targeted tests. At the end of the test, you will
have access to a flash recording of the user's session (with voice) and a
transcript of their summarised feedback.
Read full review
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"Why release untested work when you can have 5 independent testers spot problems before your clients do?" "UserTesting.com is the ultimate must-have testing tool for web designers. I was initially attracted by the $29 price and have been won over by the ease of use, speed and insight of your testers. I can't see any justification for releasing any online content without undergoing this third-party testing process first. Why release untested work when you can have 5 independent testers spot problems before your clients do? This greatly improves the end-user experience while driving down web development costs.
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"I've been building and promoting websites since
1996 and this is seriously the best tool I've seen for a webmaster in YEARS"
"I was able to WATCH and HEAR how someone new to my site was able to get around.
I was able to SEE which areas of the website caught their eye and where their
mouse moved (very important).
I was able to SEE clearly which areas of the site were confusing and which were
easy to use. At one point the tester was caught in a loop when trying to
perform a task that I would have thought was very simple. The link they clicked
was to a help document on "how to" perform a function when they *thought* the
link actually *performed* the function.
I saw where they were looking for specific information and what information was
missing from where they looked.
I can't believe how clear things became when I saw the tester navigate through
the site. I easily spotted 5 things I could fix that would save me time
answering support questions and help people find information on the site with
greater ease.
I've been building and promoting websites since 1996 and this is seriously the
best tool I've seen for a webmaster in YEARS."
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"Improve conversions 30%" "I help businesses improve their results on the Internet. UserTesting’s service has now become a MUST for all my important landing pages that I develop and deploy. With 1, 2 or 3 testers’ feedback I know that I am on the right track with refinements that can improve conversions 10, 20 or even 30%. More importantly the testers highlight the changes that can frustrate, confuse, or otherwise turn people off. One of the great things I appreciate is the quick turnaround. You simply MUST try it – I promise you’ll be just as amazed as I was!"
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"Love UserTesting.com" "Hated my review
because it showed I have lot of work left to do! Love UserTesting.com and
ordered five more."
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"An Incredible Value!"
"We heard about your service from a local SEO company and gave it a shot. We were skeptical because of the low price, but turned out to be exactly what we were looking for. Many client websites have usability issues, but we just did not have a good recommendation for them. Now we do!"
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"Why didn’t somebody think of this before?" "I really respect what you people do. So transparent, so straightforward, so quick, so useful, so why didn't somebody think of this before?
It's just so hard to:
a) see the snags in stuff you design yourself and
b) get anyone you know to be objective.
Good luck, thanks, I'll be back and I am now a walking ad for UserTesting.com."
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"We immediately heard about an obvious usability issue" "We completed a 3 user test yesterday of some of our pay per click landing pages. Guess what? We immediately heard about an obvious usability issue. We’ve taken the affected page down while we’re re-working it. When we’ve finished, you can bet we’ll run another test. I urge you to do the same on your site." Read full review
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"Useful insights into what could be improved" "Alongside some informal user tests with friends and colleagues, we used the services of UserTesting.com. They set up user tests with people in your demographic and you can then download the video of the session online. This gave us some really useful insights into what could be improved, and we made quite a few changes as a result." Read full review
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"Research the public’s perception of your product" "One of the best ways to research the public’s perception of your product is by testing it on UserTesting.com. You can get a running commentary of a user’s experience of your site. This is great for ‘look-and-feel’ testing, interface testing and usability in general. You can also choose your testers by gender, income, age and other characteristics." Read full review
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"I would recommend UserTesting.com to everyone I know, but then I would lose this competitive advantage" "Man, I love your service. It's just so d**n useful. I would recommend UserTesting.com to everyone I know, but then I would lose this competitive advantage."
Lior Levin
CEO & Founder, Veedda |
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"Brilliant" "Quite simply, a freaking brilliant idea."
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"Cool and useful" "I wanted to
congratulate you on rolling out such a cool and useful service. I had jaredsain
and MrsMicah for testers, and I'm impressed with their professionalism and
promptness.
Thanks again, and I will be using this service again after I do some work on my
site."
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"Great" "It’s great to see how they ‘think’ through the process of undertaking the actions required – you can see where their focus is and where the mouse pointer travels, as they explain their thought processes. All in all, I gleaned some useful feedback that I have channeled back to the developers for rectification." Read full review
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"Much needed" "UserTesting.com has given us the much needed ability to have focused user testing for PNN. As a social media site, we get a great deal of generalized user feedback. To evaluate that feedback quickly and inexpensively, we use UserTesting.com."
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"Constructive criticism from real users" "It’s much easier to receive
the constructive criticism from real users and not an executive telling me what
my users want. I would highly suggest that a similar approach be taken early
and often in the development to ensure that your users are satisfied with their
experience." Read
full review
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"Can be used to test both web-based software as
well as desktop applications" "The site automates many aspects of
usability testing and it makes it affordable. This allows companies large and
small to run tests quickly and cheaply. The process is very straight forward
and can be used to test both web-software as well as desktop applications
(Windows Users)." Read full review
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"It's hard to image this being any easier" "If there was a startup that I was excited about, this is the one... Frankly, there is nowhere else out there that you can get a video of someone performing a task on your website and a written report of their thoughts. It’s hard to imagine this being any easier."
Read full review
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