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"Turn clicks into sales" "To better analyze your user's experience, visit usertesting.com, where, for a fee of $95, five people will record a video of themselves trying to rent a property on your site and tell you where the challenges are." Read full article
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"Unfriggin’ believable" "This is unfriggin'
believable. I LOVE this service. The usability feedback on my sites was spot
on. I'll be back for more."
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"Perfect" "UserTesting is a fast way to
get great testing from a diverse customer base. We no longer have to spend
hours organizing user tests and setting up computers. With UserTesting.com, I
have 10 reviews in my email in one hour. Perfect for those of us who are
ambitiously lazy."
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"Quick and cheap website usability testing"
"UserTesting.com provides quick and cheap website usability testing. For as
little as $19, website owners can access a network of pre-screened testers who
are articulate and observant and who meet specified demographics."
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"Maybe the Best $100 You Ever Spent"
"I was interviewing web conversion expert Bryan Eisenberg for an upcoming Duct Tape Marketing Podcast episode and he shared a little secret with me about a firm that conducts low cost usability testing. The site is usertesting.com and for just under $100 you can get some tremendous feedback about the user experience of your web site."
Read full article by John Jantsch
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"Use it, and your site will get better" "UserTesting.com
makes it so darn easy, fast, and cheap to get end-user feedback on your site,
you no longer have an excuse not to. Use it, and your site will get better."
Evan Williams
Co-founder of Twitter |
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"Invaluable feedback from a great service" "After just a few tests we were able to identify some key problems with our interface. Even as our site is constantly expanding, the input we got was indispensable in upgrading several of our key features. This is invaluable feedback from a great service."
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"An indispensable tool" "UserTesting.com has proven to be an indispensable tool. It has allowed us to release great new features more quickly, while delivering a top-notch user experience."
Larry Stone, User Interface Designer, oDesk |
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"Increased our conversion rate" "More users. Happier users! That's what UserTesting.com has allowed us to get. We've identified many usability problems with our site using this tool and have improved the overall site experience and increased our conversion rate."
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"Be prepared for some knock-you-off-your-chair
education" "If you want to know what really happens when people visit
your web site, invest in this remarkable service: UserTesting.com...You have to
experience the reality of watching people crawl your site. Be prepared for some
knock-you-off-your-chair education!"
Read full review
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"Nothing is released to our consumers until it
has been UserTested" "GrubHub.com has integrated UserTesting.com into
our standard release cycle because of the remarkable insights, ease of use and
low price. Nothing is released to our consumers until it has been UserTested."
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"Inexpensive… a great idea" "UserTesting.com
offers inexpensive ($19) online usability testing of Web sites...
UserTesting.com is a great idea. I wonder if it will be acquired (or imitated)
and offered as a feature by a hosting service. [Microsoft] OfficeLive,
perhaps?" Read full article
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"[UserTesting.com] will increase your profitability without question" "We all want our web sites to perform to their optimum capability. To ensure this, usability testing is a critical tool for businesses, though finding quality feedback isn't always straightforward. Well, now it can be, with UserTesting.com providing a service for a low USD $19." Read full review
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"Access a network of pre-screened testers who are
articulate and observant" "Website owners can
access a network of pre-screened testers who are articulate and observant and
who meet specified demographics. Testers perform common tasks on a website
while they have their screen activity and verbal comments recorded for the
website owner to review." Read full article
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"UserTesting.com made the hardest part…about a billion times easier" "UserTesting.com made the hardest part — finding virgin users to test out UI pages or concepts — about a billion times easier. I intend to contract UserTesting.com on every project I do from here on out." Read full review
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"I would've paid a lot more than $19.95" "Wow, I was blown away by her insights. Things I didn't consider that important, like my bio, were critical to her. Content, I thought was clear and understandable like the benefits of joining, needed more specifics from a buyers perspective. Her insights were excellent and I've implemented every one, including making the font size larger. I would've paid a lot more than the $19.95 I did to get this high level of market research data. Run to this site today." Read full review
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"The results were almost instantaneous" "I think you have a great service! I've been at companies where we've spent thousands of dollars on user testing and didn't get nearly as much information as we did from the dozen tests we performed through your service. The process to set up the tests was extremely simple and the results were almost instantaneous (in some cases within an hour or two of my posting the test). I love that I was able to share them with our entire company."
Derek Gordon
President & CEO of Engage |
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"Blew us away...astonishing" "We were initially attracted to UserTesting.com by the price point - for less than $100, we could get 5 reviews, where the same number of in-house reviews would cost double or triple that amount. It was a "What have we got to lose?" proposition.
What blew us away was the quality and speed of the reviews. Intelligent, comprehensive comments from the reviewers supported by quality video and audio of their actions on our site, delivered in less than 24 hours! It's simply an astonishing service at a great price. We'll certainly return for all our external user testing."
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"A great service that makes perfect use of crowdsourcing on the web" "The service is called UserTesting.com and you can get a test for as little as $19. I have already tried it a couple of times and found small changes that have already made a big difference on the site I was working on. I got two 15 minute videos the same afternoon that really showed some issues with how well the site did at conversion." Read full review
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"Test early and test often – great advice made a ton easier with UserTesting.com" "Test early and test often – great advice made a ton easier with UserTesting.com. We love how easy it is to setup a test then immediately share the video results across the product team."
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"I’m having a hard time coming up with a better
way to spend 20 bucks" "If there was a startup that I was excited
about, this is the one. It used to be that if you wanted usability testing
you’d have to hire a firm and it often cost $250 or more per person. At
UserTesting.com it’s only $19 and I’m having a hard time coming up with a
better way to spend almost 20 bucks. Frankly, there is nowhere else out there
that you can get a video of someone performing a task on your website and a
written report of their thoughts, all within 48 hours. It’s hard to imagine
this being any easier."
Read full review
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"Quick...cheap" "UserTesting.com provides
quick and cheap website usability testing."
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"My expectations were blown away" "We
decided to give UserTesting.com a whirl, mostly because of its affordability.
Generally, my expectations of the service were blown away, and I would
definitely use it again. You receive both a video and a written review. The
video offered a much richer insight into the user experience. Testers talk
aloud, and you’re able to view their actual interactions with the software.
Clicks are shown as a red circle. Creating this rich experience is, in and of
itself, an accomplishment for UserTesting.com. This is about as good as it gets
(with the exception of eye-tracking, which would bankrupt most companies)."
Read full review
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"Much of this [usability testing] hassle is now
taken care of…by www.usertesting.com" "The main problems with usability
testing are logistical. You need to find the right test subjects and arrange
the time and location for testing. You also need to decide how you are going to
induce them to give up an hour of their time. Worst of all, once you have used
someone they are ‘tainted’ and can’t be used again (except perhaps to test
changes in the new versions). It’s a hassle. Or at least it was. Much of this
hassle is now taken care of for you by new web-based service
www.usertesting.com."
Read full review
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"Man are we impressed!" "I found
usertesting.com while browsing through some posts at the Joel on Software
forums and man are we impressed! For less than $19 a user, usertesting.com
allows you to conduct highly targeted tests. At the end of the test, you will
have access to a flash recording of the user's session (with voice) and a
transcript of their summarised feedback.
Read full review
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"AWESOME" "My mentor showed me this site Usertesting.com which is AWESOME. For $19.95 a person they will get you someone in your target demographic and provide you a screencast of them using your site and show you bugs and other cool stuff.
Read full review
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"I've been building and promoting websites since
1996 and this is seriously the best tool I've seen for a webmaster in YEARS"
"I was able to WATCH and HEAR how someone new to my site was able to get around.
I was able to SEE which areas of the website caught their eye and where their
mouse moved (very important).
I was able to SEE clearly which areas of the site were confusing and which were
easy to use. At one point the tester was caught in a loop when trying to
perform a task that I would have thought was very simple. The link they clicked
was to a help document on "how to" perform a function when they *thought* the
link actually *performed* the function.
I saw where they were looking for specific information and what information was
missing from where they looked.
I can't believe how clear things became when I saw the tester navigate through
the site. I easily spotted 5 things I could fix that would save me time
answering support questions and help people find information on the site with
greater ease. And I got my results back within hours!
I've been building and promoting websites since 1996 and this is seriously the
best tool I've seen for a webmaster in YEARS."
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"Love UserTesting.com" "Hated my review
because it showed I have lot of work left to do! Love UserTesting.com and
ordered five more."
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"So who made the final cut?… UserTesting"
"So who made the final cut? ... UserTesting, which is a network for pre-launch
testing of websites."
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"Why didn’t somebody think of this
before?" "I really respect what you people do. So transparent, so
straightforward, so quick, so useful, so why didn't somebody think of this
before?
Even though we are a UK company and you are in the US, the comments seemed
really pertinent. It's just so hard to:
a) see the snags in stuff you design yourself and
b) get anyone you know to be objective.
Good luck, thanks, I'll be back and I am now a walking ad for UserTesting.com."
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"We immediately heard about an obvious usability issue" "We completed a 3 user test yesterday of some of our pay per click landing pages. Guess what? We immediately heard about an obvious usability issue. We’ve taken the affected page down while we’re re-working it. When we’ve finished, you can bet we’ll run another test. I urge you to do the same on your site." Read full review
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"Useful insights into what could be improved" "Alongside some informal user tests with friends and colleagues, we used the services of UserTesting.com. They set up user tests with people in your demographic and you can then download the video of the session online. This gave us some really useful insights into what could be improved, and we made quite a few changes as a result." Read full review
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"Research the public’s perception of your product" "One of the best ways to research the public’s perception of your product is by testing it on UserTesting.com. For a fee of around $20, you can get a running commentary of a user’s experience of your site. This is great for ‘look-and-feel’ testing, interface testing and usability in general. You can also choose your testers by gender, income, age and other characteristics." Read full review
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"I would recommend UserTesting.com to everyone I know, but then I would lose this competitive advantage" "Man, I love your service. It's just so d**n useful. I would recommend UserTesting.com to everyone I know, but then I would lose this competitive advantage."
Lior Levin
CEO & Founder of Veedda |
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"Brilliant" "Quite simply, a freaking brilliant idea."
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"Cool and useful" "I wanted to
congratulate you on rolling out such a cool and useful service. I had jaredsain
and MrsMicah for testers, and I'm impressed with their professionalism and
promptness (my goodness, they were done in like 3 hours after I posted it!).
Thanks again, and I will be using this service again after I do some work on my
site."
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"Great" "It’s great to see how they ‘think’ through the process of undertaking the actions required – you can see where their focus is and where the mouse pointer travels, as they explain their thought processes. All in all, I gleaned some useful feedback that I have channeled back to the developers for rectification." Read full review
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"Much needed" "Usertesting.com has given us the much needed ability to have focused user testing for PNN. As a social media site, we get a great deal of generalized user feedback. To evaluate that feedback quickly and inexpensively, we use Usertesting.com."
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"Constructive criticism from real users" "I
also paid $20 to have someone sit down and answer questions related to the
site. It came from a site called User Testing.com. I appreciated the results,
and I thought I would share the results with you... It’s much easier to receive
the constructive criticism from real users and not an executive telling me what
my users want. I would highly suggest that a similar approach be taken early
and often in the development to ensure that your users are satisfied with their
experience." Read
full review
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"There’s no excuse not to use it" "usertesting.com
provides a very cheap and easy to way to find out how other people make use of
your site. You might think that you have thought about all the angles but any
form of user testing will always reveal more, and usertesting.com is a great
way to achieve that. There's no excuse not to use it. "
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"Can be used to test both web-based software as
well as desktop applications" "The site automates many aspects of
usability testing and it makes it affordable. This allows companies large and
small to run tests quickly and cheaply. The process is very straight forward
and can be used to test both web-software as well as desktop applications
(Windows Users)." Read full review
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