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UserTesting.com


What is UserTesting.com?

UserTesting.com uses the Web 2.0 crowdsourcing model to dramatically drop the price of usability testing. It lets website owners easily get pre-screened users to rapidly do usability testing of their websites.

How much does it cost?

$19, which gives you two things:

  • A Flash video of a user speaking their thoughts as they browse your website. Watch a sample video.

  • A written review where that same user tells you what they liked, disliked, and what would have caused them to leave your site. See a sample review.

Who are the user testers?

If you’ve done much usability testing, you know that some user testers offer more useful feedback than others. What makes them more helpful? For one, they find glaring problems that make you slap your head and say “why didn’t we think of that?” For another, they continuously articulate what they are thinking as they browse. We at UserTesting.com have made a big effort to find the most helpful user testers and make them available to you for a low price. See more details about our user testers here.

Do the videos record both audio and video?

Yes. Our screen recording software records both the audio of the user tester speaking and the video of the screen. Watch a sample video. The videos are Flash files, the same format used by YouTube.

How long are the videos?

Usually about 15 minutes. The length depends on how many tasks the user tester is asked to do. Tasks should be written so that they can be completed in not much more than 15 minutes, or else user testers might not sign up to do that task. See good examples of tasks.

How do I watch videos of my website?

Go to “Your Account” page on UserTesting.com and you can watch the videos online.

How quickly will I receive my video and written review?

Most people receive their results within 24 hours and it can be as fast as one hour. Requesting testers with specific demographics slows things down because fewer user testers are qualified to do the test. Also, our user testers are more likely to sign up to review a site that they feel they can understand and add value to. So if you have a vertical website (like an application for real estate brokers), most of our user testers may not feel qualified to test it, so it may not be completed as quickly.

Is UserTesting.com a web stats package?

No. We built UserTesting.com to complement services like Google Analytics and Omniture, not replace them. We definitely recommend that you use one of those services in conjunction with UserTesting.com. Your analytics package can tell you where users leave your site, while UserTesting.com can tell you why they leave your site.

How many user testers should I sign up for?

Well, if you’re like us, then you’d be skeptical of any service you haven’t tried before. So, for starters, we’d sign up for just one. Make us prove ourselves to you. (And, remember, if you aren’t happy with the results, just click here for a full refund.) However, after you (hopefully) see its value, you might want to sign up for four more. Some usability experts say that you’ll discover most of a site’s problems with as few as five user testers.

Can you give me advice?

Yes. If you want us to view the user testing videos and written reviews for your website and recommend how you could improve your site, we’re happy to do that. Please contact us for details.

What if I want to watch the user testers sign up using a credit card?

You have two options:
1) Tell them to go through the process of buying your product with a credit card, but tell them not to click the final "SUBMIT ORDER" button.
2) Provide the user testers with a dummy credit card number that they can use.

My site has Flash on it. Can you still test it?

Yes. Our screen recording software records everything happening on your website, including Flash videos.

You didn’t answer my question. How come?

Probably because this FAQ was written by a PR person. Please ask us your question using our contact us form.