Please give me a refund
Thank you for trying UserTesting.
Money Back Guaranteed
“The next day, Aimee Williamson wrote me and offered to refund my money for that tester! (I was already impressed with UserTesting before she wrote; her knock-your-socks off service truly made me consider sandals.)”Robbin Steif, CEO, LunaMetrics
“I’ve conducted over thirty tests. The quality of the video and written responses has been very high. A couple of times the responses were weak and I flagged them as such. Almost immediately I was contacted by Customer Support and issued a credit. Wow, what service.”Point It
“Not only does UserTesting have a great service but they have great customer service! Needed refund due to no sound—no problem!”Colin Howe on Twitter
“UserTesting has always refunded our money back for any tests that didn’t work out, even if it’s the end users fault.”John Cole, Product Manager, Eventful