Please give me a refund

Thank you for trying UserTesting.

Please enter the Job # of the usability tests you weren't satisfied with. (Separate multiple Job #s with commas.) You can see the Job # on Your Account page.
Please help us improve. Can you tell us why you weren’t satisfied?
  • “…The next day, Aimee Williamson wrote me and offered to refund my money for that tester! (I was already impressed with UserTesting before she wrote; her knock-your-socks off service truly made me consider sandals.)”
    — Robbin Steif, CEO, LunaMetrics
  • “I’ve conducted over thirty tests. The quality of the video and written responses has been very high. A couple of times the responses were weak and I flagged them as such. Almost immediately I was contacted by Customer Support and issued a credit. Wow, what service.”
    - Point It
  • “Not only does UserTesting have a great service but they have great customer service! Needed refund due to no sound - no problem!”
    — Colin Howe on Twitter
  • “UserTesting has always refunded our money back for any tests that didn’t work out, even if it’s the end users fault.”
    — John Cole, Product Manager, Eventful

1-Year Money-Back Guarantee

If – for any reason – you are not completely satisfied, we are happy to give you 100% of your money back.