Ben Russo About the author: Ben Russo is the Head of Employee Success at UserTesting. When he's not thinking of new ways to make UserTesting the best place possible to work, he's out on a soccer field or reading a book with his cats. Image Popular UserTesting success story: how Kiva uses human insights to help alleviate poverty around the world Read more Image Culture UserTesting Community: how we give back to our communities throughout the year Read more Image Culture UserTesting life: Join the club! Read more Image Research UserTesting success story: How Cupid's Charity improves the online fundraising experience Read more