Connect with your exact customers
See, hear, and talk to your customers
Uncover insights about any experience
Share key insights across your organization
About the author:
David DeFranza is a senior content strategist at Brooks Bell. Applying customer data and psychological frameworks, he contributes to client strategy and develops creative and copy solutions. Before joining Brooks Bell, David was a web producer and editor at Discovery Communications, working with media brands including The Discovery Channel, Animal Planet, TLC, and others.