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Jennifer DeRome

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About the author: Jennifer is a Content Strategist for UserTesting. When she's not dreaming up new angles and articles, you can find her traveling around the world or enjoying a glass of wine with friends.

Jennifer's articles


Healthcare chatbot diagnosis: will consumers trust them with their health?


Share your insights in UserTesting’s 2019 Customer Experience Industry Survey

6 business benefits of scaling customer research


9 tips for optimizing your site or app’s shopping experience


Facial recognition is here: How will consumers respond?


Welcome to the dark side: Are you inadvertently using dark patterns?


Making better CX decisions through customer interviews: Q&A with Ann Morey


Connecting with customers in real time: Q&A with Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines

What’s with Apple’s latest iPhone ads? Q&A with Gen Z expert Tiffany Zhong and UserTesting’s Lija Hogan