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Jennifer DeRome

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About the author: Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

Jennifer's articles

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Don’t let good CX get lost in translation: 3 tips on localization

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Customer empathy: the key to Black Friday shopping bliss

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New report: How world-class companies are
raising the bar for great CX

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Happy Howloween: are pets taking over
this spooky holiday?

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News you can use: 5 stories to inspire your customer-centric organization

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3 tips for human-centered live chat

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Observation: the true mother of invention

Why great CX begins with a stellar employee experience

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Why designing for delight doesn’t always work