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Jennifer DeRome

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About the author: Jennifer is a Content Strategist for UserTesting. When she's not dreaming up new angles and articles, you can find her traveling around the world or enjoying a glass of wine with friends.

Jennifer's articles

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Bridging the empathy gap through microinteractions

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Customer empathy—it’s just like riding a bike

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Preparing for the CX of invisible experiences

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Healthcare chatbot diagnosis: will consumers trust them with their health?

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Share your insights in UserTesting’s 2019 Customer Experience Industry Survey

6 business benefits of scaling customer research

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9 tips for optimizing your site or app’s shopping experience

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Facial recognition is here: How will consumers respond?

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Welcome to the dark side: Are you inadvertently using dark patterns?