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Jennifer DeRome

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About the author: Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

Jennifer's articles

research

Happy Howloween: are pets taking over
this spooky holiday?

cx

News you can use: 5 stories to inspire your customer-centric organization

cx

3 tips for human-centered live chat

cx

Observation: the true mother of invention

Why great CX begins with a stellar employee experience

cx

Why designing for delight doesn’t always work

cx

5 tips to make your content easier to read

cx

How storytelling brings experiences to life

cx

Can AI help digital experiences feel more human?