Watch a Demo

Jennifer DeRome

Sign up to get bi-weekly insights and best practices, and receive your free CX Industry Report.
Thank you!

Get ready for some great content coming to your inbox from the team at UserTesting!

About the author: Jennifer is a Content Strategist for UserTesting. When she's not dreaming up new angles and articles, you can find her traveling around the world or enjoying a glass of wine with friends.

Jennifer's articles

cx

3 tips for human-centered live chat

cx

Observation: the true mother of invention

Why great CX begins with a stellar employee experience

cx

Why designing for delight doesn’t always work

cx

5 tips to make your content easier to read

cx

How storytelling brings experiences to life

cx

Can AI help digital experiences feel more human?

cx

What’s in your wallet? How to improve digital payment experiences

product

Product manager vs. project manager: what’s the difference?