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Ki Arnould | UserTesting

Ki Arnould

About the author:

Ki is a CX and user research enthusiast, low-carb queen, minimalist, media nerd, and happy hour maven

Using human insights to improve experiences beyond devices

Human insights: The key to a richer customer journey map

My users told me they wanna shop around: An in-the-wild shopping study

How Rapid Iterative Testing Helped Launch a Virtual Event Site

Testing the customer experience of Amazon's Prime Day

Adding Remote Focus Groups to Your User Research Strategy

Solving Site Navigation Issues with Tree Testing

Tips for Using Written Response Questions in UX Research

Setting Clear Objectives for Your UX Research