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Ki Arnould

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About the author: Ki is a CX and user research enthusiast, low-carb queen, minimalist, media nerd, and happy hour maven

Ki's articles

cx

Human insights: The key to a richer customer journey map

research

My users told me they wanna shop around: An in-the-wild shopping study

research

How Rapid Iterative Testing Helped Launch a Virtual Event Site

research

Testing the customer experience of Amazon’s Prime Day

marketing

Adding Remote Focus Groups to Your User Research Strategy

research

Solving Site Navigation Issues with Tree Testing

research

Tips for Using Written Response Questions in UX Research

research

Setting Clear Objectives for Your UX Research

research

Recruiting Your Target Audience for UX Testing with Screener Questions