Louis Granger About the author: Louis heads-up the Solutions Consulting team in the UK. When he’s not traveling the country to spend time with customers, you’ll most likely find him hiking in the Scottish Highlands and beyond. Image Product How to modernise your banking experiences to deliver better CX Read more Image CX 3 key insights from Forrester’s CX Europe 2019 Read more Image CX Why consumers love fintechs: CX insights and takeaways from UserTesting’s Edinburgh breakfast Read more
