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Spencer Lanoue

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About the author: Spencer Lanoue is a marketer who helps UX designers, PMs, and marketers make things people want.

Spencer's articles


UX in Action: Q&A with Frank Yoo, Director of Product Design at Lyft


Customer experience metrics: a brief guide on how to measure CX


11 ways to generate evidence-based growth experiment ideas


Spark a CX revolution: Q&A with Maggie Young, SVP of Customer Experience


When innovation wins: a story about Citrix and their new Convoi app


UI vs. UX: What’s the difference between user interface and user experience?

Cognitive psychology for UX: how to avoid the false consensus effect


3 UX examples from innovative e-commerce companies


Users react to 5 online April Fool’s Day jokes