Spencer Lanoue

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About the author: Spencer Lanoue is a former marketer at UserTesting, where he helped UX designers, PMs, and marketers make things people want. Follow him at @slanoue.

Spencer's articles

product

UX in Action: Q&A with Frank Yoo, Director of Product Design at Lyft

cx

Customer experience metrics: a brief guide on how to measure CX

product

11 ways to generate evidence-based growth experiment ideas

cx

Spark a CX revolution: Q&A with Maggie Young, SVP of Customer Experience

product

When innovation wins: a story about Citrix and their new Convoi app

design

UI vs. UX: What’s the difference between user interface and user experience?

Cognitive psychology for UX: how to avoid the false consensus effect

cx

3 UX examples from innovative e-commerce companies

research

Users react to 5 online April Fool’s Day jokes