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About the author: Spencer Lanoue is a former marketer at UserTesting, where he helped UX designers, PMs, and marketers make things people want. Follow him at @slanoue.
UX in Action: Q&A with Frank Yoo, Director of Product Design at Lyft
Customer experience metrics: a brief guide on how to measure CX
11 ways to generate evidence-based growth experiment ideas
Spark a CX revolution: Q&A with Maggie Young, SVP of Customer Experience
When innovation wins: a story about Citrix and their new Convoi app
UI vs. UX: What’s the difference between user interface and user experience?
Cognitive psychology for UX: how to avoid the false consensus effect
3 UX examples from innovative e-commerce companies
Users react to 5 online April Fool’s Day jokes
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