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Looking back at 2019 and ahead to 2020

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Weekly roundup: 5 resources for scaling research to improve CX

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Don’t let good CX get lost in translation: 3 tips on localization

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UserTesting named a Leader in
G2’s 2020 Winter Grid Report®

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Building a business case for human insights

All I want for Christmas is customers—do UK retailer’s festive ads bring them in? 

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Customer experience is raising the ante for brand loyalty

Afraid no one will take your industry survey?

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Why jargon is the silent killer of customer experience