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What is customer empathy? 9 industry experts weigh in

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Share your insights in UserTesting’s 2019 Customer Experience Industry Survey

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9 tips for optimizing your site or app’s shopping experience

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Facial recognition is here: How will consumers respond?

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Customer experience metrics: a brief guide on how to measure CX

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Welcome to the dark side: Are you inadvertently using dark patterns?

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UserTesting success story: How a fast food chain serves up delicious experiences

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Improve Net Promoter Score with human insights

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4 key insights from CXSF 2018