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Why consumers love fintechs: CX insights and takeaways from UserTesting’s Edinburgh breakfast

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News you can use: 5 stories to inspire your customer-centric organization

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3 unexpected tips for better in-app engagements

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How to get your whole company to buy into the customer experience ethic

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Boost your digital experiences by testing your competitors’

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Don’t confuse digital transformation with customer experience

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3 tips for human-centered live chat

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Observation: the true mother of invention

Weekly roundup: what we’re reading on
Book Lovers Day