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Customer empathy: the key to Black Friday shopping bliss

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New report: How world-class companies are
raising the bar for great CX

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Weekly roundup: top resources for collecting customer feedback

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UserTesting and Qualtrics: marrying the narrative with the numbers

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Happy Howloween: are pets taking over
this spooky holiday?

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How not to terrify an entire state: lessons from the California fire safety power cuts

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UserTesting receives only Leader distinction in G2’s Fall 2019 Grid®

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5 terms or concepts your research team wants you to know