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Alfonso de la Nuez on ‘Why and How to Democratize UX Research’
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Weekly roundup: top resources for collecting customer feedback
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CX
3 best practices for SaaS customer onboarding
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How we used Machine Learning to improve Transcripts
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Product
How to strategically deploy empathy to make better product decisions
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Breaking hearts and making stars
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UserTesting and Qualtrics: marrying the narrative with the numbers
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Culture
UserTesting gives back: helping underserved students succeed with PowerMyLearning
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ICYMI: highlights from the sold-out Human Insight Summit in New York
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