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Meet the UserTesting Customer Success Team!

Meet the UserTesting Customer Success Team!

Claire Dansey  |  November 26, 2014

Usability testing is important. You know it, and we know it.

But time and time again, we hear companies say they don’t have a dedicated UX researcher who can develop an effective research strategy, or that they don’t have the bandwidth to watch and analyze a bunch of videos.

Fortunately, we’ve got a solution for anyone who’s experienced a similar problem---UserTesting’s Client Success Team!

Dubbed as “relentlessly positive”, the members of our Client Success Team act as strategic partners for UserTesting clients. And because they know the ins-and-outs of our platform, they make the research process as quick and easy as possible.

When you partner with our Client Success Team, they’ll work with you to:

  • Understand your business needs

  • Develop a research strategy

  • Recruit hard-to-find test participants

  • Implement the plan with our Research team

  • Produce the research findings so that you can easily act upon the data

Regardless of whether you have one UI Designer or an entire department of User Researchers, the Client Success Team can help ensure that your goals are met. Not only will you get a partner when you work with our team, but you’ll also get a cheering squad of people that want you to succeed!

Sign up for your free trial below and have our Client Success Team help you reach your goals!
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About the author:

Claire Dansey is the Marketing Manager of Customer Engagement at UserTesting. She enjoys educating customers about the platform and working cross-functionally with our customer facing teams.