Join our customer research program to shape the future of UserTesting

Core to our operations and mission at UserTesting is listening to our customers. We’re always gathering human insights to improve our experience and believe in conducting user research throughout our development process.

To make this easier, we’re launching a customer research program, where you, as a valued UserTesting customer, can help us improve our experience and shape the future of UserTesting.

Customer Research at UserTesting is lead by our Product Insights team, which captures the best of Data Science and UX Research. This means you won’t solely interact with one of our researchers. We’re firm believers in democratizing research and empower all of our Designers, Product Managers, and beyond to speak directly to customers.

These are the types of activities you’re likely to get invited to:

• Join a 1:1 video conference, which is typically 30 minutes with a Product Manager, Designer, or Researcher
• Record your experience for 10 to 15 minutes on your own time using your computer, giving feedback on a prototype or idea
• Answer a 5 to 10-minute survey so we can get to know you better
• Use a new product for a few weeks before it goes live and tell us what you think

If you like sharing your thoughts and current processes and have ideas about where you’d like to see UserTesting go, please join!

Want to learn more?

If you’d like to learn more about how UserTesting can help you understand your customers through on-demand human insights, contact us here.

About the author: Marieke is the founder and leader of UserTesing’s Product Insights Team, overseeing the company’s Data Science and UX Research efforts. She's spent over 10 years helping companies grow through human-centered design. Formerly a consultant at Nielsen Norman Group, she’s trained thousands of professionals on the value of gaining a deep customer understanding.