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[Live webinar] UserTesting and Forrester: How human-insights focused organizations become CX leaders

Jennifer DeRome  |  March 07, 2018

To become a customer experience (CX) leader, it’s vital to cultivate customer empathy and push more human insights to all edges of your organization. Join our upcoming webinar to learn about various trends in the industry today and key recommendations to facilitate your CX transformation. Guest speaker Forrester Analyst Kelly Price, along with UserTesting VP of Strategic Services Janelle Estes, will discuss why customer understanding driven by human insights is the foundation of great CX.

In this webinar you’ll learn:

  • Forrester’s six core concepts that make or break CX leaders
  • Where some go wrong, shortcomings of typical approaches
  • How to transform into a human-insights led organization
  • Real-world success stories from CX leaders

Register for the webinar

Ready to learn more? Follow the link below to register for the webinar. When: Wednesday, March 14, 2018, at 11:00 AM Pacific How: Register for the webinar here

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About the author:

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.