Connect with your exact customers
See, hear, and talk to your customers
Uncover insights about any experience
Share key insights across your organization
Yes, this is a true story. An embarrassing true story. And although it will seem unrelated to user testing at first, I promise it will be worth your time.
Step 1: Stare blankly at feet.
Step 2: Think hard and twiddle thumbs.
Step 3: Reply bashfully: “Ummmm….I don’t remember?”Then, mom’s answer never changed. And it’s what I now call, “The Shower Principle”: “If you can’t remember the last time you showered, then it’s time for you to shower.”
Schedule at least one test a week - By running at least one test a week you help to make user testing a habit for your company. The conversation moves from, “When did we last run a test?” to “What are we testing this week?”.
Schedule big-picture tests of your site on a PC, phone and tablet every month - These big-picture tests will help you benchmark your site over time and give you boatloads of A/B testing ideas.
Schedule tests of your competition monthly - This is one of the easiest ways for you to keep an eye on your competitors and know how you measure up.
Schedule additional tests around big changes - Going to release a new version of your product? Schedule in time to test before and after the release. Going to run an A/B test? Test the B-version pre and post launch. Going to send out an email to your entire database? User test it!
Place your user testing schedule in a public place - The best way to hold yourself accountable to your new plan is to place the schedule where everyone can see it. Since user testing will help your entire company, count on your co-workers to help you stick to your plan.
Use these building blocks to get started with your own testing plan. Don’t be worried about getting your schedule perfect -- any user testing schedule is better than no schedule.
When you don’t shower often enough, you stink. But when you don’t user test enough, you’re not giving your users the best possible experience. Take the time to make a plan and stick to it -- you won’t regret it.
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