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[Live webinar] 3 Digital transformation strategies driving CX

Jennifer DeRome  |  April 17, 2018

Join John Consigli, Director of Customer Experience at Prudential, and UserTesting's Director of Strategic Research Services, Lija Hogan for our next webinar, in which they’ll discuss three digital transformation strategies that Prudential is using to drive improvements to its customer experience. Discover why the team chose these techniques and learn about the adaptations they made to unlock the unique value of each of them.

In this webinar you'll learn:

  • How Vijay Govindarajan’s 3 box model can be used to drive prioritization
  • What you can do to scale the GV Design Sprint when you don't have 5 days
  • Approaches to syncing research with Agile sprint cycles, inspired by Eric Gothelf’s Lean UX framework

Register for the webinar

Ready to learn more? Follow the link below to register for the webinar. When: Wednesday, April 25, 2018, at 11:00 AM Pacific How: Register for the webinar here

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About the author:

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.