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Scaling human insight: a webinar series

Scaling human insight: a webinar series

Alex Silveira  |  June 06, 2019

Learn how companies like Verizon and Starbucks are scaling human insight throughout their organizations in our webinar sere

How Verizon's UX Research Manager connects with customers through live interviews

When it comes to research, being able to scale it across an organization is key to keeping the customer first throughout every stage of development. Join Devin Harold, UX Research Manager at Verizon, on June 12th to learn how his team gets up close and personal with customers through Live Conversation interviews to better understand their needs and how they really interact with Verizon products and services. More than ever, companies are competing on customer experience and building the right experiences comes down to understanding your customers.

In this webinar you’ll learn:

  • How customer interviews can inform design decisions
  • How to get fast, qualitative insight through customer interviews
  • Why it’s important to get concepts and ideas in front of customers before designing anything

Register for the webinar

Ready to learn more? Follow the link below to register for the webinar. When: Wednesday, June 12, 2019, at 11:00 AM Pacific How: Watch the on-demand webinar here

How Starbucks leverages fast feedback to deliver great customer experiences

While your cup of coffee stays the same, the experience is always changing. Join us for an exciting webinar as we sit down with the UX team at Starbucks, Karmin Mauritz, Sr. UX Researcher, Stephanie Connor, UX Research Manager, and Emmerline Wu, UX Researcher to learn how their team has scaled human insights to evolve its UX research practice.

With ever-changing customer needs it’s important to get the feedback you need quickly to stay ahead of the trends.

In this webinar you’ll learn:

  • How fast feedback helped prove the ROI of UX research
  • Why it’s important to break down silos and make UX everyone’s responsibility
  • How to evangelize the importance of human insight

Register for the webinar

Ready to learn more? Follow the link below to register for the webinar.

When: Wednesday, June 19, 2019, at 11:00 AM Pacific

How: Watch the on-demand webinar here

Want to learn more?

If you’d like to learn how UserTesting can help you understand your customers through on-demand human insight, contact us here.

About the author:

Alex is an Integrated Marketing Manager at UserTesting. When she's not chatting it up with the industry's best and brightest, you'll find her scouring the city for great new places to eat.