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5 great search usability books

UserTesting  |  June 12, 2012

Search Analytics For Your Site

Search Analytics For Your Site:

Conversations With Your Customers

by Louis Rosenfeld

Your customers are constantly talking to you about your web site's usability by searching for content. Learn how to tap into the goldmine of search data to learn what your customers want to find and what they're having trouble finding. Avoid the pitfall of having great content that users of your intranet, extranet, or web site can't find. Leverage the information from these silent conversations to immediately and constantly improve your site, and begin anticipating your customers' moves so that you can design experiences that exceed expectations.

Designing Search

Designing Search:

UX Strategies for eCommerce Success

by Greg Nudelman and Pabini Gabriel-Petit

E-commerce industry guru Greg Nudelman tackles one of the most challenging and revenue-impacting aspects of e-commerce: the search experience. Drawing from his own knowledge from years in the field, and using examples of failures and successes in e-commerce search, Nudelman deftly explains how to design search that provides a delightful experience for your customers, which ultimately results in better sales and happier, more loyal customers.

Search Patterns

Search Patterns:

Design for Discovery

by Peter Morville and Jeffery Callender

Search Patterns provides a comprehensive overview of how search influences people's behaviors and beliefs. The authors lay the foundation by examining human behavior, and build upon the foundation by providing practical, research-driven recommendations for building search that works. Unlike some other books on the subject of search, it's useful for just about anyone building or modifying a system requiring users to discover content--from app programmers to graphic designers to web usability experts.

When Search Meets Web Usability

When Search Meets Web Usability

by Shari Thurow and Nick Musica

Too often, SEO and internal search are treated as completely separate issues, yet your customers seamlessly move from the search engine to your site, then to your internal search. Understanding how those customers seek information is a prerequisite to designing a site that fits their behaviors. Learn how to design a delightful customer experience along the entire search path, and ensure that once a user lands on your site from a search engine, they can actually find the information they originally set out to find.

Ambient Findability

Ambient Findability:

What We Find Changes Who We Become

by Peter Morville

Ambient Findability answers the "why" of search and information architecture more than it answers "how to." Morville explores how humans find information in our connected society, and explains what impact our search patterns have on us individually and collectively. Findability is changing as rapidly as technology is advancing, and any business or product hoping to remain findable will find Morville's musings instructive and thought-provoking.

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About the author:

With UserTesting’s on-demand platform, you uncover ‘the why’ behind customer interactions. In just two hours, you can capture the critical human insights you need to confidently deliver what your customers want and expect.