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"If a tree falls in a forest and no one is around to hear it, does it make a sound?"If you’re like me, then after a few minutes of scratching your head you gave up and moved on to more important things like taking naps and playing thumb war. (I’m not the only one that still plays thumb war, am I?) For this week’s UserTesting Tuesday we started to ponder a slightly different question:
“If an awesome return policy can’t be found, does it make a difference?”To help with this answer, we turned to one of my favorite sites: Bonobos.com. Amazingly, their return policy is as simple as: “Return anything, any time, any reason.” Yes, they have the consumer’s friendliest return policy of all time. But, does it make a difference? We used our very own UserTesting.com to set up 1 user test and here’s a 73 second clip --
Task: If you needed to return your purchase and get your money back, how would you do that? Do you trust that this site would give you a refund?
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