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[Live webinar] CX goes mainstream: Top five trends driving the future of customer experience

Jennifer DeRome  |  March 22, 2018

Our fifth annual Customer Experience (CX) Industry Report asked 3,900 professionals across a wide variety of industries how their organizations are managing customer experience and conducting CX research. The responses show that we're in the midst of a sea change. Optimizing and integrating every customer touchpoint has transitioned from being a cutting-edge advantage to a necessary part of doing business. Join our upcoming webinar CX goes mainstream: Five trends driving the future of CX, hosted by Michael Mace, UserTesting's VP of Product Insights, to learn about the key findings from the 2018 Customer Experience (CX) Industry Report and find out how companies around the world are managing CX.

In this webinar you'll learn:

  • The hottest trends in CX
  • The importance of CX to your company's success
  • Which departments typically drive customer experience
  • How spending on CX and design is changing
  • Are companies putting too much weight on analytics and A/B testing?

Register for the webinar

Ready to learn more? Follow the link below to register for the webinar. When: Wednesday, April 11, 2018, at 11:00 AM Pacific How: Register for the webinar here

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About the author:

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.