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We’re on a mission to provide breakthrough perspectives needed to deliver exceptional customer experiences using human insight.

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press release
December 6, 2023

UserTesting's Global Survey Uncovers American Preference for Online and AI-Based Healthcare Insights Over Traditional Doctor Consultations Compared to Counterparts in Australia and the United Kingdom

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press release
December 4, 2023

Usertesting announces the appointment of Jamie Anderson as as Chief revenue officer

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November 28, 2023

UserTesting Earns Multiple 2023 Best Of Awards from TrustRadius

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November 22, 2023

The most important trait in a leader is not what you think

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November 14, 2023

How banks embrace a 360° customer experience

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press release
October 31, 2023

UserTesting Adds a New Niche Audience Recruitment Feature to Help Teams Capture Critical Insights from Unique and Hard-to-Reach Audiences

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October 27, 2023

Why Businesses Need to See Eye to Eye With Customers on AI

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October 20, 2023

Pioneering customer experience trends reshaping Australia’s business landscape

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Building the engine for human understanding

UserTesting is a leader in video-first experience testing, enabling organizations to understand what it's like to be their customer. Ranked #1 by G2 Crowd in the User Research, Software Testing, and Consumer Video Feedback categories, UserTesting has been a trusted company by top brands for 14+ years. 

UserTesting is headquartered in San Francisco, California, and has over 3,000 customers including more than half of the world’s top 100 most valuable brands according to Forbes.

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Media inquiries

Contact Susie Penner:

press@usertesting.com

Awards

FeaturedCustomers 2024 Customer Success Award

Customer success winter 2024 award

FeaturedCustomers Winter 2024 Customer Feedback Management Software Report

Customer feedback management software winter 2024 award

2024 Constellation Shortlist Award

Constellation shortlist 2024 award

illumi 2023 winner award

Achievement in Customer Service Automation

Front-Line Customer Service Team of the Year

2023 Global Emerging Partner

TrustRadius Best Relationship Winter 2023

TrustRadius Best Value for Price Winter 2023

TrustRadius Best Feature Set Winter 2023

TrustRadius Best Of 2023 Award

G2 Winter 2022-2023 - Grouped Image - Enterprise, Mid-Market, and Small Business Leaders

G2 Fall 2022

G2 Leader Badge Small Business Fall 2022

G2 Leader Badge Mid Market Fall 2022

G2 Leader Badge Enterprise Fall 2022

Best Technology Partner Newcomer

illumi 2022 winner award

Financial Times Americas’ Fastest Growing Companies 2022

Crozdesk Quality Choice 2022

Crozdesk Trusted Vendor 2022

Crozdesk Happiest Users 2022

GetApp Category Leaders for UX Software 2022

Atlanta Journal-Constitution Top Workplaces 2022

Stevie Award 2022

TrustRadius Most Loved 2022

TrustRadius Best Feature Set 2022

G2 Leader Badge Small Business 2022

G2 Leader Badge Enterprise 2022

G2 Leader Badge Mid Market 2022

The Proddy Awards User Research 2021

G2 Leader Badge Mid Market 2021

G2 Leader Badge Enterprise 2021

G2 Leader Small Business 2021

Illumi 2021 Winner award

San Francisco Business Times Best Places to Work

Financial Times Americas’ Fastest Growing Companies 2021

Built In SF BPTW 2021

Built In Perks and Benefits 2021

G2 Software Sellers 2021

G2 Customer Service 2021

TrustRadius Top Rated 2021

TrustRadius Best Customer Support 2021

Illumi 2020 Winner award

Transatlantic Growth Awards

Tech Cares TrustRadius

Stevie Award 2020

San Francisco Business Times Best Place to Work

Proddys Best Usability Testing Winner

FT The Americas’ Fastest Growing Companies

Crozdesk Trusted Vendor

Inc best work places 2020

TalentDesk Best Companies To Work For

Stevie Award 2019

San Francisco Business Times Fast 100

Products that Count

Inc. 5000

Inc Magazine's Best Workplaces

Bay Area News Group Top Workplaces

Atlanta Journal Constitution Top Workplaces

San Francisco Business Times Best Place to Work

Deloitte Technology Fast 500

2018 Career Launching Company

Timeline

  • Icon2007

    • Founded by Dave Garr and Darrell Benatar (July*)
  • Icon2012

    • Received $3 million Series B funding from Kern Whelan Capital (September)
  • icon2013

    • Launches enterprise full-service testing platform. (June)
  • Icon2015

    • Received $45.5 million Series C funding led by Accel. (Jan)
    • UserTesting launches Education Partner Program - first schools were University of Michigan and Purdue University (Jan)
  • Icon2017

    • First OneWorld (UserTesting’s Charitable Program) grant to Code for America (Jan)
  • Icon2018

    • Andy MacMillan joins UserTesting as CEO. (May)
  • Icon2019

    • Company hits over 1,000 subscription customers (Jan).
    • Opened a European headquarters in Edinburgh, Scotland (July)
    • Acquires UserMuse. (Jan 24)
    • Acquires TruthLab. (Oct 29)
    • UserTesting hosts its first multi-city customer conference: The Human Insight Summit. (Oct)
  • icon2020

    • Added another $100 million in Series F funding led by Insight Partners. (March) 
    • Named among the Financial Times’ Fastest Growing Companies. (April)
    • Acquires Teston. (March 19)
    • Launches Corporate Podcast. (August)
    • Received £3.2 million grant from Scottish Enterprise. (November)
  • Icon2021

    • Acquires Handrail. (Jan)
    • UserTesting begins trading on the NYSE listed under the ticker symbol: USER. (Nov)
  • icon2022

    • UserTesting CEO Andy MacMillan launches new book – UserTested: How the world’s top companies use human insight to create great experiences. (February)
    • Company surpasses over 2,000 subscription customers (March)
    • After a two-year hiatus, UserTesting resumes its in-person customer conference, THiS 2022, in New Orleans, after running them virtually in 2020 & 2021 as HiWorld. (Oct)
  • icon2023

    • UserTesting is acquired by Thoma Bravo and merged with portfolio company UserZoom. (Jan)
    • Company surpasses 3,000 subscription customers (April)
    • Company launched UserTesting AI, a set of AI features within its core platform. (Aug)
    • Kiva, UserTesting’s first OneWorld Program customer received Illumi award. (Oct)