About this guide
User feedback is the key to making any business successful—whether you’re launching an app, redesigning a website, refining product features, or making ongoing improvements to your customer experience.
So how do you go about getting that feedback?
Remote user research is a fast, reliable, and scalable way to get the insights you need to improve your customer experience. This guide will walk you through how to gather remote customer feedback, including practical examples from UserTesting’s platform.
In this guide, you'll learn:
- How to plan, conduct, and analyze remote user research
- Best practices for writing effective test plans
- Tips for using research findings to improve your products and transform your organization
This guide is for designers, marketers, product managers, and CX professionals who are new to user research, as well as experienced UX researchers who want to try remote testing.