Consumer products

Retail and ecommerce

Dick's Sporting Goods + UserTesting

See how Dick’s Sporting Goods mastered curbside pickup during the global pandemic

Matt Meurer, Senior UX Researcher, Athlete Fulfillmen

UserTesting plays an important role in creating a personalized, one-to-one relationship with our athletes, enabling us to serve them in the most convenient way possible.

Matt Meurer

Senior UX Researcher, Athlete Fulfillment, Matt Meurer

  • 10%
    Increase in customer satisfaction
  • 3X
    Increase in curbside sales revenue
  • 135%
    Increase in ecommerce sales
  • Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.
    Watch how Europe's largest made-to-order printing business leveraged competitor insight to launch new features and increase sales
  • Teaser Images for Customer Stories. These teaser images are used for the Customer Story cards on the Customer Stories Listing page.
    Check out how the makers of AG1, the all-in-one health drink, blend a marketing message that customers love
  • Witness how Chico's uses fast feedback and video insights to grow its loyal customer base
  • Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.
    See how the world’s largest eyewear manufacturer tested their Virtual Mirror tool, so shoppers trying on Ray-Bans or Oakleys find the perfect fit