Technology

DocuSign + UserTesting

Learn how DocuSign used human insight to launch an improved ID verification experience

Morgan Davis Senior Manager, User Research, DocuSign

UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we’re now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow.

Morgan Davis

Senior Manager, User Research, DocuSign, Morgan Davis

  • 25%
    increase in ID Verification success rates
  • satisfaction up while user frustration down
  • industry leading ID Verification experience
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