Retail and ecommerce

The Home Depot + UserTesting

Read how UserTesting helped the Home Depot surprise and delight customers with empathy

Ki Arnould, Senior UX Researcher

UserTesting helped us better understand how our customers feel, allowing us to produce more meaningful experiences for them - ones that not only get the job done, but help them feel good about doing it with us.

Ki Arnould

Senior UX Researcher, Ki Arnould

  • Clearer product roadmaps
  • Increased customer empathy
  • Surprised and delighted customers
  • Read how Walmart Canada scales their UX practice
  • Customer Story Teaser Images. Images are used in the cards on the Customer Story Listing Page.
    Watch how PSA crafted their Grade Reveal experience and Collectors developed functionality for the Goldin Auctions website
  • Witness how Chico's uses fast feedback and video insights to grow its loyal customer base
  • Learn how Motorpoint used insight from customers to build a sleek car buying experience in-store and on the company's website