Personalized agenda journeys

The Human Insight Summit (THiS) agenda was customized to meet your unique business and career needs. At THiS, presentations, workshops, and panel discussions center on innovation, continuous learning, and digital experiences. Browse the agendas by main job responsibility below and begin planning your NOLA experience.

Can’t-miss keynotes

  • The Human Insight Summit opening keynote with UserTesting’s Chief Executive Officer, Andy MacMillan, and Chief Insights Officer, Janelle Estes
  • Changing the game with breakthrough perspectives: a fireside chat with UserTesting customers featuring Tosca Fasso, Executive Director - Head of User Research at Morgan Stanley, and Brian Huss, VP, Product at FanDuel
  • A platform that gives certainty in an unpredictable world with UserTesting’s Chief Technology Officer, Kaj van de Loo

For UX Research and UX Design

Track: Scale human insight


Designers and researchers play a critical role in keeping their organizations connected to their core customers. Learn how UX teams are innovating to drive customer-centric decision-making within their organizations.

Tuesday, October 18


Wednesday, October 19

What your customers can tell you about emerging trends — demystifying NFTs with qualitative research featuring Adobe   How Hello Fresh productized UX research to drive internal alignment and buy-in featuring HelloFresh
Bridging qualitative and quantitative insights: how to build a user research practice in a data-driven organization featuring Wish   Proving the ROI of research to drive influence across Product and Marketing teams featuring Klaviyo
Building cultural awareness & inclusive design through research, design, and DEI featuring AnswerLab, Motorola Solutions, and Fidelity Investments   How to operationalize and scale your customer insights practice with ResearchOps featuring Kin + Carta and Zillow Group


For Product development

Track: Build and iterate


Product and design teams need to continuously learn from customers at a speed that beats their sprint cycle. Hear from the industry’s best on how they are using their time and resources to create experiences their customers love.

Tuesday, October 18


Wednesday, October 19

It’s more than the app UX: How customer-driven insights drive innovation featuring FanDuel   Maximizing the value of the MVP using the Riskiest Assumptions Canvas featuring Google
UserTesting Product team: Building insights into an agile development process–see how we do it featuring UserTesting   Panel: How we design, build and deliver diverse and inclusive products featuring Microsoft, Fidelity Investments, and UserTesting
    Fireside chat with Forrester Research


For Marketing and Digital

Track: Market and grow


Marketing and digital teams need more than analytics to compete in this rapidly evolving world of consumer needs and expectations. Learn how human-centered insights have enabled organizations to strengthen their brand presence, improve loyalty, and grow the bottom line.

Tuesday, October 18


Wednesday, October 19

How to spark an appetite for feedback on creative teams and deliver content your customers love featuring Zendesk   Better together: deliver exceptional experiences by pairing quantitative data with qualitative data featuring Liquid Agency
Leverage unbiased customer perspectives to optimize digital sales featuring AT&T   A Tale of Two Studies: Driving change through customer insights featuring RingCentral
Human-centered ecommerce: how to use customer insights to drive business results featuring Dell   How to consistently make customer-centric decisions with a small (but mighty) team featuring Lumen Technologies