Product Insight

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution designed to meet the needs of Product Managers looking for fast feedback throughout the development process.


Platform features:
Quick Answers
Adobe XD Quick Answers plugin
Live Conversation (up to 30 min each)
Access to test participants1
Participant view
Self-guided video recordings
Automatic Highlight Reels
Insights Summary
Sentiment Tagging
Trello and Slack integrations
1 Digital property bundle2
Configurable SSO (by request)
Standard Support


All Startup features, plus:
Advanced demographics
My Recruit


All Professional features, plus:
Quick Answer builder
Enhanced Metrics (incl. Mobile Web and Interactive Path Flows)
Access to International test participants
10 Digital property bundles2

Onboarding available at additional cost

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

Each licence includes up to:
Licensed User
10 total Quick Answer or Live Conversation tests per year
Licensed User
24 total Quick Answer or Live Conversation tests per year
Participant Pack Increases the maximum number of participants per Quick Answer test from 5 to 15
Does not impact the number of participants for Live Conversation tests
Custom Quick Answers Work directly with UserTesting Research experts to create your own custom Quick Answers