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Product Insight

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

A solution designed to meet the needs of Product Managers looking for fast feedback throughout the development process.

STARTUP

Platform features:
Dashboard
Quick Answers
Live Conversation (up to 30 min each)
My Recruit
Access to test participants1
Demographics
Self-guided video recordings
Automatic Highlight Reels
Sentiment Tagging
Trello and Slack integrations
1 Digital property bundle2
Configurable SSO (by request)
Standard Support

PROFESSIONAL

All Startup features, plus:
Advanced demographics

PREMIUM

All Professional features, plus:
Transcripts
Enhanced Metrics (incl. Mobile Web)
Access to International test participants
10 Digital property bundles2

Onboarding available at additional cost

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 A digital property bundle consists of one website, mobile site, android app and IOS app associated with a specific brand (includes unlimited competitor properties).

Each licence includes up to:
Light
Licensed User
10 total Quick Answer or Live Conversation tests per year
Standard
Licensed User
24 total Quick Answer or Live Conversation tests per year
Add-ons
Participant Pack Increases the maximum number of participants per Quick Answer test from 5 to 15
Does not impact the number of participants for Live Conversation tests
Custom Quick Answers Work directly with UserTesting Research experts to create your own custom Quick Answers