Introducing the Human Insight Platform
A video-first platform where you can see and hear the experiences of real people as they engage with your products, designs, apps, processes, concepts, or brands.
Why organizations partner with UserTesting
Learn moreVideo-first Customer Experience Narratives (CxNs)
Get a vivid, first-person understanding of an experience with CxNs
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Fastest way to quality human insight
80%+ of CxNs complete within a few hours through our global, opt-in contributor network
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Platform that scales across your teams
Simple user experience designed to scale with flexible, pre-built templates
How it works
Audience solutions
Get rich, high-quality feedback fast from participants with the UserTesting Contributor Network or recruit your own contributors with Custom Network, Invite Network, or our customer communities integration. The platform supports end-to-end audience management to free you from admin work.
- Audience recruitment
- Quality control
- Contributor onboarding and support
- Profile management
- Incentive payments
- Security, privacy, and compliance
Customer Experience Narrative (CxN) Core
Start capturing contextualized customer perspectives in a matter of hours with our drag-and-drop test builder, the template gallery, and ML-powered test distribution engine.
Test capabilities include:
- Live interviews
- Usability testing
- Brand and messaging testing
- Card sorting
- Tree testing
- Clickstream tracking
Human Insight Management
Quickly generate and analyze insights to inform business decisions. Data visualization, ML-generated instant insight, and collaboration tools are accessible through our platform for post-test analysis and sharing across your organization.
- Data visualization
- Auto-generated analytics and transcriptions
- Intelligent insights
- Folders and workspaces
- Highlight reels
- Results download and sharing links
Data and machine learning
UserTesting’s AI and machine learning implementation is designed to remove repetitive tasks while allowing humans to focus on nuanced, high-cognitive tasks. From participant quality control to sentiment and behavioral analysis, our proprietary machine learning models are embedded throughout the insights discovery workflows to accelerate time to insights.
Forrester: UserTesting delivers a 665% ROI over three years
A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.
Open API and ecosystem
