2022 CX Industry Report: meeting the high demand for human insight

May 10, 2022 | 45 minutes

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In this webinar, join Chief Insights Officer Janelle Estes and VP Market Strategy, Michael Mace as they break down the key findings in this year's CX Industry Report. Janelle and Michael will dive into:

  • How teams are struggling to meet the high demand for insights
  • Why seemingly CX-mature organizations are still facing challenges when it comes to gathering regular customer feedback
  • How customer experience is both a challenge and a solution for many executives



Janelle Estes

Chief Insights Officer
Michael Mace

Michael Mace

VP, Market Strategy