On-Demand Webinar
UserTesting’s Content Strategist for Customer Education, Steve Fleming-Prot, provides strategies and tips for building a program to educate team members about user research.
Without customer insights, it is impossible to be customer-centric. Everyone in your organization is responsible for ensuring your customers have a great experience. Therefore, it's critical to increase your organizational ability to collect insights from those customers and improve the overall customer experience.
It starts with building a broader awareness of the value of customer insights. It also means ensuring many people—researchers, designers, product managers, and others—have the knowledge and skills to collect that data.
This webinar will walk you through planning for and structuring that training, so you can scale your ability to collect insights.
You’ll learn:
On-Demand Webinar