Creating great customer journeys through customer interviews: Real-world advice and techniquesBradley Miller
Bradley Miller, Sr. UX Researcher at Autotrader, describes how he used UserTesting’s Live Conversation to understand the complex and exhausting process of purchasing a car, and how he used those findings to help his company improve its customer journey.
The Streaming Media CX Index: What customers expect from SVOD experiencesSteve Ricken and Michael Mace
In this webinar, Steve Ricken, Ph.D, UX researcher at UserTesting and UserTesting’s VP Product Marketing, Michael Mace present the findings from UserTesting’s competitive benchmarking study of the top five SVOD apps.
Three Ways Fast Human Insight is Revolutionizing MarketingMichael Mace
In this free webinar, Michael Mace, UserTesting’s VP of Product Marketing, describes how fast human insight is revolutionizing agile marketing. Find out how marketing teams are using human insight to perfect their customer experience in real time.
3 Digital Transformation Strategies Driving CXLija Hogan and John Consigli
In this Webinar, John Consigli, Director of Customer Experience at Prudential, and UserTesting’s Director of Strategic Research Services Lija Hogan discuss three digital transformation strategies that Prudential is using to drive improvements to its customer experience.
CX goes mainstream: Five trends driving the future of CXMichael Mace
In this webinar, Michael Mace, UserTesting’s VP of Product Insights, presents the key results from the 2018 Survey Report. Find out how companies around the world are approaching managing CX.
The Banking Mobile CX Index: Insights to improve the mobile banking experienceMichael Mace and Tamara Weinstein
In this webinar, Michael Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.
Nordstrom Rack | Hautelook: Building a customer-centered cultureSherlyn Soo and Jessica Munoz-Miller
In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources.
Insights on 2017 CX Trends and 2018 PredictionsStephen Fleming-Prot
In this webinar, Stephen Fleming-Prot from UserTesting, reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans.
Live Conversation: Cut your customer interview costs by up to 90%Michael Mace and Janelle Estes
In this webinar, Michael Mace and Janelle Estes from UserTesting, discuss how Live Conversation can cut your customer interview costs by up to 90%.
Introducing Live ConversationMichael Mace
In this webinar, Michael Mace from UserTesting introduces Live Conversation and shares ideas for gaining rich insights from live customer interviews.