The Banking Mobile CX Index: Insights to improve the mobile banking experienceMichael Mace and Tamara Weinstein
In this webinar, Michael Mace, VP of Product Insights and Tamara Weinstein, Banking CX Index Lead present the findings from UserTesting’s competitive benchmarking study conducted with the top three largest U.S. banks: Bank of America, JPMorgan Chase and Wells Fargo.
Nordstrom Rack | Hautelook: Building a customer-centered cultureSherlyn Soo and Jessica Munoz-Miller
In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources.
Insights on 2017 CX Trends and 2018 PredictionsStephen Fleming-Prot
In this webinar, Stephen Fleming-Prot from UserTesting, reviews some of the CX trends we saw in 2017 and how they can inform your 2018 research plans.
Live Conversation: Cut your customer interview costs by up to 90%Michael Mace and Janelle Estes
In this webinar, Michael Mace and Janelle Estes from UserTesting, discuss how Live Conversation can cut your customer interview costs by up to 90%.
Introducing Live ConversationMichael Mace
In this webinar, Michael Mace from UserTesting introduces Live Conversation and shares ideas for gaining rich insights from live customer interviews.
Uncovering Need and Validating Ideas with UserTestingMarieke McCloskey
Marieke McCloskey shares advice on how to build products that people love by spending time in the product discovery phase, understanding who your users are, what they need, and how they might use and react to your product.
Customer insights at scale: How Walmart.ca improves optimization with UserTestingDavid Raine and Travers Korobanik
Walmart.ca shares how they’ve refined their optimization program while bringing customer needs and data directly into the development process.
The Evolution of UX at RedfinTira Schwartz
Tira Schwartz discusses how Redfin evolved its UX strategy from basic usability testing to developing deeper customer understandings.
Introducing My Recruit: Gain on-demand insights from your customer baseShyna Zhang and Josh Kunz
Learn more about UserTesting’s recently launched product release, My Recruit. With My Recruit, you can seamlessly run tests with your own employees, partners, customers, and people from other panels.
Tackling B2B and B2C challenges: User Research at HomeAdvisorLeah Russell
Leah Russell, VP of UX at HomeAdvisor, shares how her team uses continuous user research to address the unique B2B and B2C challenges they face.