Agenda
10:00 a.m.–10:30 a.m. Registration and breakfast |
10:30 a.m.–10:35 a.m Welcome Address Eric Johnson, CEO, UserTesting |
10:35 a.m.–11:15 a.m. Keynote: The Experience Gap: What Brands Miss—and Why It Matters Now More Than Ever Jamie Anderson, President, UserTesting | Joe Megibow former CEO of Casper and Purple Details: |
11:15 a.m.–12:00 p.m. Presentation followed by fireside chat: Insights are the Heart & Soul of Innovation Guest Speaker: Nikkia Reveillac, keynote speaker and former Global Insights Executive at Netflix, Twitter, and Colgate-Palmolive Details: |
12:00 p.m.–12:10 p.m. Connection Break |
12:10 p.m.–12:50 p.m. Presentation: Mass Personalization at Scale for CX in an Age of AI Guest Speaker: R “Ray” Wang, Principal Analyst of Constellation Research Details: |
12:50 p.m.–1:00 p.m. illumi awards |
1:00 p.m.–1:45 p.m. Lunch After you grab a bite, step into a one-of-a-kind aura photo experience—see your energy visualized in vibrant color and reflect on how emotion, mindset, and human behavior shape the experiences we create and share |
1:45 p.m.–2:30 p.m. Panel Discussion: Delivering on Brand Promises Through Human Insight and Design Guest panelists: Moderated by: Baran Erkel, Chief Strategy Officer, UserTesting Details: |
2:30 p.m.–3:00 p.m. Live Podcast: Fearless by Design: Driving Innovation with Confidence Design Better Podcast w/ host Elijah Woolery Details: |
3:00 p.m.–3:10 p.m. Connection Break |
3:10 p.m.–4:00 p.m. Closing Keynote: AI Business Transformation: Innovation Starts with Experience Design Guest Speaker: Brian Solis, Futurist, Author, Anthropologist Details: |
4:00 p.m.–5 p.m. Happy hour, networking, and an aura photo experience |

Voices accelerating the future of CX












