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See, hear, and talk to your customers first-hand to understand how they experience your brand, products, services, and in-person experiences. Listen and observe with empathy to connect the dots between what they think, feel, say, and do. Discover "the why" behind your customer or target audience's actions to understand their story and give them experiences that resonate.
How the platform works:
- Ask any questions. Create a test plan to explore new ideas, validate concepts, compare solutions, and more. Get feedback within hours.
- Target anyone. Target your audience through a diverse panel of participants or connect with your customers, employees, and prospects.
- Engage and empathize. Choose from self-guided video recordings or conduct live conversations.
- Discover and analyze. Get to the actionable insights quickly by using transcripts, metrics, and automated insights powered by machine learning.
- Share insights. Curate key moments of insights to easily share across the organization via email, Slack, Jira, Trello, and downloadable reports.