UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Advanced Edition

Get all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with participants in real time with live video conversations.

 

PLATFORM FEATURES

Ask any question                    

  • Create tests from scratch
  • Think-out-loud tests
  • Short test
  • Surveys with branching logic (beta), matrix questions, image task, and NPS
  • Interaction test
    • Navigation task
    • QXscore™
    • Figma task
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Saved Test Plans
  • Screener guidance

Target anyone

  • Access to Participant Network*
  • 4 screener questions (per test)
  • Screener branching logic for surveys
  • Advanced demographic filters
  • Invite Network
  • Favorite participants
  • Saved Screener Questions
  • Saved Audiences
  • Niche audience recruitment
  • Rally integration

Engage and empathize

  • Self-guided video recordings
  • Access to Live Conversation with hidden observers**
  • Participant view
  • Standard prototype hosting
  • TestFlight mobile iOS app testing
  • Qualtrics 
    integration (in English only)

Discover and analyze

  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Sentiment analysis
  • Interactive Path Flows
  • Click maps
  • Keyword map (limited) (English only)
  • Third-party video uploads (1 TB)
  • Tag management
  • Contentsquare, FullStory, and 
    Quantum Metrics integrations (in English only)

Share insights

  • Export videos
  • Export insights (Excel format)
  • Share via Canva, FigJam, InVision Freehand, Jira, 
    Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello

Manage and collaborate

  • Unlimited workspaces
  • Open, private, and hidden workspaces
  • Workspace page
  • Search, folders, and mark important
  • Configurable SSO (by request)
  • Custom confidentiality terms

*Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.

**Includes desktop, mobile, and tablet.

Add-Ons

 

Information architecture testing

Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix (English only)                                                                                                                                                                                                                                                                                                                                                                                           

Insights Hub

Active UserTesting Advanced plan customers as of January 22, 2025 are automatically enrolled in the Insights Hub promotion, which provides promotional access to the Insights Hub add-on for six months. Speak with your UserTesting rep to maintain your access to Insights Hub.

New UserTesting Advanced plan customers, who are activated between January 22, 2025 to July 31, 2025, may be enrolled in promotional access to Insights Hub for six months. 

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