UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Advanced Edition

Get all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with participants in real time with live video conversations.

 

PLATFORM FEATURES

Recruit with confidence

  • Access to Participant Network*
  • Advanced demographic filters
  • Niche audience recruitment
  • AI Screener guidance
  • Screener branching logic
  • 4 screener questions (per test)
  • Favorite participants
  • Saved Screener Questions
  • Saved Audiences
  • Invite Network (recruit-your-own)
  • Rally integration 

Capture feedback effortlessly

  • Create tests from scratch
    • Think-out-loud tests
    • Interaction test (quantitative usability tests)
    • Surveys
  • Live Conversations with hidden observers**
  • Participant video recordings
    • Screen
    • Voice
    • Face
  • Saved Test Plans
  • Template library
  • Balanced Comparison
  • Branching logic
  • Secure prototype hosting
  • TestFlight mobile iOS app testing

Get insights where work happens

  • AI-powered analysis and insights
  • Results dashboard
  • Annotated video transcripts
  • Highlight reels
  • Download videos
  • Export insights (Excel format)
  • Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello
  • Contentsquare, FullStory, and Quantum Metrics integrations (in English only)
  • Qualtrics integration (in English only)

Scale insights

  • Metrics
    • NPS (net promoter score)
    • QXscore™ (quality of experience score)
    • Standard metrics
  • Sentiment tagging
  • Sentiment analysis
  • Interactive Path Flows
  • Heat maps and click maps
  • Keyword map (limited) (English only)
     
  • Tag management
  • Third-party video uploads (1 TB)
  • Unlimited workspaces
    • Open, private, and hidden workspacesSearch, folders, and mark important
  • SSO (single-sign-on by request)
  • Custom confidentiality terms

*Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.
**Includes desktop, mobile, and tablet.

Add-Ons

 

Information architecture testing

Access to card sorting, tree testing, integrated tree testing, System Usability Scale Plus, and Prioritization Matrix (English only)                                                                                                                                                                                                                                                                                                                                                                                           

Insights Hub

Active UserTesting Advanced plan customers as of January 22, 2025 are automatically enrolled in the Insights Hub promotion, which provides promotional access to the Insights Hub add-on for six months. Speak with your UserTesting rep to maintain your access to Insights Hub.

New UserTesting Advanced plan customers, who are activated between January 22, 2025 to July 31, 2025, may be enrolled in promotional access to Insights Hub for six months. 

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