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UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition descriptionGet all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with participants in real time with live video conversations.
Platform features:
Ask any question
  • Create tests from scratch
  • In-line survey questions and metrics
  • Standard templates library
  • Saved Test Plans
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
Target anyone
  • 4 screener questions (per test)
  • Advanced demographics
  • Access to test participants1
  • Access to additional country filters
  • My Recruit
  • Saved panels
  • Saved Screener Questions
  • Saved Audiences
Engage and empathize
  • Self-guided video recordings
  • Access to Live Conversation2
  • Participant view
  • Secure prototype hosting
  • Test flight mobile iOS app testing
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Enhanced metrics, plus Interactive Path Flows
  • Click maps
  • Third-party video uploads (1 TB)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • Unlimited workspaces
  • Search, folders, and mark important
  • Configurable SSO (by request)

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 Includes desktop, mobile, and tablet.

Information architecture testingAccess to card sorting, System Usability Scale Plus, and Prioritization Matrix