UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition description Get all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with contributors in real time with live video conversations.
Platform features:
Ask any question
  • Create tests from scratch
  • Short test
  • In-line survey questions
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Saved Test Plans
  • Screener guidance
Target anyone
  • Access to Contributor Network1
  • 4 screener questions (per test)
  • Advanced demographic filters
  • Invite Network
  • Favorite contributors
  • Saved Screener Questions
  • Saved Audiences
  • Fuel Cycle integration
Engage and empathize
  • Self-guided video recordings
  • Access to Live Conversation with hidden observers2
  • Contributor view
  • Standard prototype hosting
  • TestFlight mobile iOS app testing
  • Qualtrics integration (in English only)
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Sentiment analysis
  • Interactive Path Flows
  • Click maps
  • Keyword map (limited) (English only)
  • Third-party video uploads (1 TB)
  • Quantum Metrics integration (in English only)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira (integration in English only)
Manage and collaborate
  • Unlimited workspaces
  • Open, private, and hidden workspaces
  • Workspace page
  • Search, folders, and mark important
  • Configurable SSO (by request)
  • Custom confidentiality terms

1 Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.

2 Includes desktop, mobile, and tablet.

Information architecture testing Access to card sorting, tree testing, System Usability Scale Plus, and Prioritization Matrix (English only)