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UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition descriptionGet started collecting customer feedback with simple test creation from scratch, standard reporting, and access to the UserTesting Panel.
Platform features:
Ask any question
  • Create tests from scratch
  • In-line survey questions and metrics
  • Template library
  • Template gallery
Target anyone
  • 2 screener questions (per test)
  • Standard demographics
  • Access to test participants1
  • My Recruit
  • Saved panels
Engage and empathize
  • Self-guided video recordings
  • Participant view
  • TestFlight mobile iOS app testing
  • Standard prototype hosting
  • Qualtrics integration
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • 1 workspace
  • Search, folders, and mark important
  • Configurable SSO (by request)

1 Includes participants located in US, CAN, UK, AUS, and IND.