UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Essentials Edition

Get started collecting customer feedback with simple test creation from scratch, standard reporting, and access to the UserTesting Contributor Network.

 

PLATFORM FEATURES

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  • Create tests from scratch
  • Think-out-loud tests
  • Surveys, including branching logic (beta), matrix questions, image task, and NPS
  • Interaction test with navigation task and Figma task
  • Template library
  • Template gallery
  • Short test
  • Screener guidance

Target anyone

  • Access to the Contributor Network
  • 2 screener questions (per test)
  • Screener branching logic for surveys
  • Standard demographic filters*
  • Invite Network
  • Favorite contributors
  • Niche audience recruitment
  • Rally integration

Engage and empathize

  • Self-guided video recordings
  • Contributor view
  • TestFlight mobile iOS app testing
  • Standard prototype hosting
  • Qualtrics integration (in English only)

Discover and analyze

  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Tag management
  • Contentsquare, FullStory, and Quantum Metrics 
    integrations (in English only)

Share insights

  • Export videos
  • Export insights (Excel format)
  • Share via Canva, FigJam, InVision Freehand, Jira, 
    Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello (English only)

Manage and collaborate

  • 1 workspace
  • Workspace page
  • Search, folders, and mark important
  • Configurable SSO (by request)

*Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world".

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