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UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition descriptionGet started collecting customer feedback with simple test creation from scratch, standard reporting, and access to the UserTesting Panel.Get all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with participants in real time with live video conversations.Get all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features: All Essentials features, plus: All Advanced features, plus:
Ask any question
  • Create tests from scratch
  • In-line survey questions and metrics
  • Standard templates library
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Saved Test Plans
  • Quick Answer builder (by request)
Target anyone
  • 2 screener questions (per test)
  • Standard demographics
  • Access to test participants1
  • My Recruit
  • Saved panels
  • 4 screener questions (per test)
  • Advanced demographics
  • Saved Screener Questions
  • Saved Audiences
  • Access to additional country filters
  • Unlimited screener questions
  • My Panel
Engage and empathize
  • Self-guided video recordings
  • Access to Live Conversation2
  • Secure prototype hosting
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Highlight reels
  • Sentiment Tagging
  • Enhanced metrics
  • Third-party video uploads (1 TB)
  • Suggested Sentiment
  • Third-party video uploads (4 TB)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • 1 workspace
  • Search, folders, and mark important
  • Configurable SSO (by request)
  • Unlimited workspaces
  • Approval workflow (by request)

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 Includes desktop, mobile, and tablet.