UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition description Get started collecting customer feedback with simple test creation from scratch, standard reporting, and access to the UserTesting Contributor Network. Get all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with contributors in real-time with live video conversations. Get all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features: All Essentials features, plus: All Advanced features, plus:
Ask any question
  • Create tests from scratch
  • Short test
  • In-line survey questions
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Saved Test Plans
  • Card sorting
  • Tree testing
  • System Usability Scale Plus
  • Prioritization Matrix
  • Quick Answer builder
Target anyone
  • 2 screener questions (per test)
  • Standard demographics
  • Access to test contributors1
  • Invite Network
  • Saved networks
  • 4 screener questions (per test)
  • Advanced demographics
  • Saved Screener Questions
  • Saved Audiences
  • Access to additional country filters
  • Unlimited screener questions
  • Custom Network
  • Build-your-own test invitations
Engage and empathize
  • Self-guided video recordings
  • Standard prototype hosting
  • Contributor view
  • Qualtrics integration
  • Access to Live Conversation2
  • Secure prototype hosting
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Interactive Path Flows
  • Metrics
  • Click maps
  • Path filter
  • Sentiment analysis
  • Keyword map (limited) (beta)
  • Third-party video uploads (1 TB)
  • Smart tags
  • Sentiment path
  • Intent path
  • Instant insight
  • Keyword map (full) (beta)
  • Third-party video uploads (4 TB)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • 1 workspace
  • Search, folders, and mark important
  • Configurable SSO (by request)
  • Unlimited workspaces
  • Custom confidentiality terms
  • Template access control
  • Approval flow

1 Includes contributor located in US, CAN, UK, AUS, and IND.

2 Includes desktop, mobile, and tablet.

Information Architecture testing Access to card sorting, tree testing, System Usability Scale Plus, and Prioritization Matrix; available for Advanced edition only; included in Ultimate edition