UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition description Get started collecting customer feedback with simple test creation from scratch, standard reporting, and access to the UserTesting Contributor Network. Get all the features included in Essentials, with more test creation options, research capabilities, and enhanced reporting. Also, connect with contributors in real-time with live video conversations. Get all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features: All Essentials features, plus: All Advanced features, plus:
Ask any question
  • Create tests from scratch
  • Short test
  • In-line survey questions
  • Metrics
  • Template library
  • Template gallery
  • Screener guidance
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Saved Test Plans
  • Card sorting
  • Tree testing
  • System Usability Scale Plus
  • Prioritization Matrix
  • Quick Answer builder
Target anyone
  • Access to Contributor Network
  • 2 screener questions (per test)
  • Standard demographic filters1
  • Invite Network
  • Favorite contributors
  • Fuel Cycle integration
  • 4 screener questions (per test)
  • Advanced demographic filters
  • Saved Screener Questions
  • Saved Audiences
  • Unlimited screener questions
  • Custom Network
  • Build-your-own test invitations
Engage and empathize
  • Self-guided video recordings
  • Standard prototype hosting
  • Contributor view
  • Qualtrics integration
  • Access to Live Conversation with hidden observers2
  • Secure prototype hosting
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Quantum Metric integration (in English only)
  • Interactive Path Flows
  • Metrics
  • Click maps
  • Path filter
  • Sentiment analysis
  • Keyword map (limited) (English only)
  • Third-party video uploads (1 TB)
  • Smart tags
  • Friction detection
  • Sentiment path
  • Intent path
  • Instant insight
  • Keyword map (full) (English only)
  • Third-party video uploads (4 TB)
  • Grouped tasks and results
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, Microsoft Teams, and Jira
Manage and collaborate
  • 1 workspace
  • Workspace page
  • Search, folders, and mark important
  • Configurable SSO (by request)
  • Unlimited workspaces
  • Open, private, and hidden workspaces
  • Custom confidentiality terms
  • Template access control
  • Approval flow

1 Includes standard country filters: USA, CAN, GBR, GER, FRA, AUS, IND and ‘Rest of world’.

1 Includes desktop, mobile, and tablet.

Information Architecture testing Access to card sorting, tree testing, System Usability Scale Plus, and Prioritization Matrix; available for Advanced edition only; included in Ultimate edition