UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Ultimate Edition

Get all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, AI-powered analysis, and insights discovery and sharing capabilities to scale insights more easily across your organization.

 

PLATFORM FEATURES

Ask any question                    

  • Create tests from scratch
  • Short test
  • Surveys with branching logic (beta), matrix questions, image task
  • Interaction test
    • Navigation task
    • QXscore™
    • Figma task
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Card sorting (English only)
  • Tree testing (English only)
  • Integrated tree testing
  • System Usability Scale Plus (English only)
  • Prioritization Matrix (English only)
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Saved Test Plans
  • Quick Answer builder
  • Screener guidance

Target anyone

  • Access to Participant Network*
  • Unlimited screener questions
  • Screener branching logic for surveys
  • Advanced demographic filters
  • Invite Network
  • Favorite participants
  • Saved Screener Questions
  • Saved Audiences
  • Niche audience recruitment
  • Custom Network
  • Rally integration

Engage and empathize

  • Self-guided video recordings
  • Participant view
  • TestFlight mobile iOS app testing
  • Access to Live Conversation with hidden observers**
  • Secure prototype hosting
  • Qualtrics integration (in English only)

Discover and analyze

  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • AI insight summary
  • Highlight reels
  • Sentiment tagging
  • Sentiment analysis
  • Smart tags
  • Tag management
  • Friction detection
  • Interactive Path Flows
  • Sentiment path
  • Intent path
  • Instant insight
  • Click maps
  • Keyword map (English only)
  • AI themes
  • Third-party video uploads (4 TB)
  • Grouped tasks and results
  • Contentsquare, FullStory, and Quantum 
    Metrics integrations (in English only)

Share insights

  • Insights Hub
    • Insights Discovery
    • Insights reports
    • Data integrations (Google Play and App Store English reviews)
  • Export videos
  • Export insights (Excel format)
  • Share via Canva, FigJam, InVision Freehand, Jira, 
    Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello (integration in English only)

Manage and collaborate

  • Unlimited workspaces
  • Open, private, and hidden workspaces
  • Workspace page
  • Search, folders, and mark important
  • Template access control
  • Approval flow
  • Configurable SSO (by request)
  • Active Directory support
  • Custom confidentiality terms

* Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.

** Includes desktop, mobile, and tablet.

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