UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Ultimate Edition

Get all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, AI-powered analysis, and insights discovery and sharing capabilities to scale insights more easily across your organization.

 

PLATFORM FEATURES

Recruit with confidence

  • Unlimited screener questions
  • Custom Network
  • Access to Participant Network*
  • Advanced demographic filters
  • Niche audience recruitment
  • AI Screener guidance
  • Screener branching logic
  • Favorite participants
  • Saved Screener Questions
  • Saved Audiences
  • Invite Network (recruit-your-own)
  • Rally integration

Capture feedback effortlessly

  • AI-generated test creation
  • Card sorting (English only)
  • Tree testing (English only)
  • System Usability Scale Plus (English only)
  • Prioritization Matrix (English only)
  • Create tests from scratch
    • Think-out-loud tests
    • Interaction test (quantitative usability tests)
    • Surveys
  • Live Conversations with hidden observers**
  • Participant video recordings
    • Screen
    • Voice
    • Face
  • Saved Test Plans
  • Template library
  • Balanced Comparison
  • Branching logic 
  • Secure prototype hosting
  • TestFlight mobile iOS app testing

Get insights where work happens

  • UserTesting for Figma plugin
  • AI-powered analysis and insights
  • Results dashboard
  • Annotated video transcripts
  • Highlight reels
  • Download videos
  • Export insights (Excel format)
  • Share via Canva, FigJam, InVision Freehand, Jira, Jira Product Discovery, Confluence whiteboards, Microsoft Teams, Miro, Slack, Trello
  • Contentsquare, FullStory, and Quantum Metrics integrations (in English only)
  • Qualtrics integration (in English only)

Scale insights

  • Smart tags
  • Friction detection
  • Sentiment path
  • Intent path
  • Keyword map (English only)
  • AI themes
  • Insights Hub
    • Insights Discovery
    • Insights reports
    • Data integrations (Google Play and App Store English reviews)
  • Template access control
  • Flexible roles
  • Approval flow
  • Active Directory support
  • Metrics
    • NPS (net promoter score)
    • QXscore™ (quality of experience score)
    • Standard metrics
  • Sentiment tagging
  • Sentiment analysis
  • Interactive Path Flows
  • Heat maps and click maps
  • Keyword map (limited) (English only)
  • Tag management
  • Third-party video uploads (1 TB)
  • Unlimited workspaces
    • Open, private, and hidden workspaces
  • Search, folders, and mark important
  • SSO (single-sign-on by request)
  • Custom confidentiality terms

* Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.
** Includes desktop, mobile, and tablet.

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