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UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition descriptionGet all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features:
Ask any question
  • Create tests from scratch
  • In-line survey questions
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Card sorting
  • Tree testing
  • System Usability Scale Plus
  • Prioritization Matrix
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Saved Test Plans
  • Quick Answer builder
Target anyone
  • Unlimited screener questions
  • Advanced demographics
  • Access to test participants1
  • Access to additional country filters
  • My Recruit
  • Saved panels
  • Saved Screener Questions
  • Saved Audiences
  • My Panel
Engage and empathize
  • Self-guided video recordings
  • Participant view
  • TestFlight mobile iOS app testing
  • Access to Live Conversation2
  • Secure prototype hosting
  • Qualtrics integration
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Sentiment analysis
  • Smart tags
  • Interactive Path Flows
  • Click maps
  • Third-party video uploads (4 TB)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • Unlimited workspaces
  • Search, folders, and mark important
  • Template access control
  • Configurable SSO (by request)
  • Approval flow

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 Includes desktop, mobile, and tablet.