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UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition descriptionGet all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features:
Ask any question
  • Create tests from scratch
  • Short test
  • In-line survey questions
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Card sorting
  • Tree testing
  • System Usability Scale Plus
  • Prioritization Matrix
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Saved Test Plans
  • Quick Answer builder
Target anyone
  • Unlimited screener questions
  • Advanced demographics
  • Access to test contributors 1
  • Access to additional country filters
  • Invite Network
  • Saved networks
  • Saved Screener Questions
  • Saved Audiences
  • Custom Network
Engage and empathize
  • Self-guided video recordings
  • Contributor view
  • TestFlight mobile iOS app testing
  • Access to Live Conversation2
  • Secure prototype hosting
  • Qualtrics integration
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Sentiment analysis
  • Smart tags
  • Interactive Path Flows
  • Sentiment path
  • Intent path (beta)
  • Click maps
  • Keyword map (beta)
  • Third-party video uploads (4 TB)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • Unlimited workspaces
  • Search, folders, and mark important
  • Template access control
  • Approval flow
  • Configurable SSO (by request)
  • Custom confidentiality terms

1 Includes contributors located in US, CAN, UK, AUS, and IND.

2 Includes desktop, mobile, and tablet.