Skip to main content

UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition descriptionGet all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features:
Ask any question
  • Create tests from scratch
  • In-line survey questions and metrics
  • Standard templates library
  • Saved Test Plans
  • Balanced Comparison
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Quick Answer builder
  • Information architecture testing
Target anyone
  • Unlimited screener questions
  • Advanced demographics
  • Access to test participants1
  • Access to additional country filters
  • My Recruit
  • My Panel
  • Saved panels
  • Saved Screener Questions
  • Saved Audiences
Engage and empathize
  • Self-guided video recordings
  • Access to Live Conversation2
  • Participant view
  • Secure prototype hosting
  • Test flight mobile iOS app testing
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Suggested Sentiment
  • Enhanced metrics, plus Interactive Path Flows
  • Click maps
  • Third-party video uploads (4 TB)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira
Manage and collaborate
  • Unlimited workspaces
  • Search, folders, and mark important
  • Template access control
  • Configurable SSO (by request)
  • Approval workflow (by request)

1 Includes participants located in US, CAN, UK, AUS, and IND.

2 Includes desktop, mobile, and tablet.