UserTesting Human Insight Platform

The UserTesting Human Insight Platform empowers all teams with on-demand customer feedback and exposure to real customer interactions and perspectives they need to build deep customer empathy and deliver better customer experiences.

Edition description Get all the features included in Advanced, along with the platform’s most comprehensive targeting, test creation, research, reporting, and sharing capabilities that enable you to scale insights more easily across your organization.
Platform features:
Ask any question
  • Create tests from scratch
  • Short test
  • In-line survey questions
  • Metrics
  • Template library
  • Template gallery
  • Balanced Comparison
  • Card sorting (English only)
  • Tree testing (English only)
  • System Usability Scale Plus (English only)
  • Prioritization Matrix (English only)
  • Quick Answers for Marketing
  • Quick Answers for Product
  • Adobe XD Quick Answer plugin
  • Saved Test Plans
  • Quick Answer builder
  • Screener guidance
Target anyone
  • Access to Contributor Network1
  • Unlimited screener questions
  • Advanced demographic filters
  • Invite Network
  • Favorite contributors
  • Saved Screener Questions
  • Saved Audiences
  • Custom Network
  • Fuel Cycle integration
Engage and empathize
  • Self-guided video recordings
  • Contributor view
  • TestFlight mobile iOS app testing
  • Access to Live Conversation with hidden observers2
  • Secure prototype hosting
  • Qualtrics integration (in English only)
Discover and analyze
  • Dashboard
  • Standard metrics
  • Annotated transcripts
  • Insights Summary
  • Highlight reels
  • Sentiment tagging
  • Sentiment analysis
  • Smart tags
  • Friction detection
  • Interactive Path Flows
  • Sentiment path
  • Intent path
  • Instant insight
  • Click maps
  • Keyword map (English only)
  • Third-party video uploads (4 TB)
  • Grouped tasks and results
  • Quantum Metric integration (in English only)
Share insights
  • Export videos
  • Export insights (Excel format)
  • Share via Trello, Slack, and Jira (integrations in English only)
Manage and collaborate
  • Unlimited workspaces
  • Open, private, and hidden workspaces
  • Workspace page
  • Search, folders, and mark important
  • Template access control
  • Approval flow
  • Configurable SSO (by request)
  • Custom confidentiality terms

1 Includes standard country filters: USA, CAN, GBR, GER, FRA, UK, AUS, IND and ‘Rest of world’.

2 Includes desktop, mobile, and tablet.