Increase digital bank account opening

For banks, the first impression happens long before a customer walks through the door—it’s in their digital account opening experience.

In a market where convenience drives loyalty, a smooth and efficient onboarding process isn’t just a nice-to-have—it’s a competitive necessity. This report reveals how leading banks are using customer insights to eliminate friction, reduce abandonment, and create experiences that convert more users into customers.

You’ll learn how to:

• Identify the biggest barriers in your account opening journey
• Discover why customers abandon applications before completing them
• Prototype and test new digital experiences with real users
• Benchmark success using CX metrics like conversion rates, NPS, and CSAT
• Build experiences that improve acquisition, retention, and lifetime value

See how banks like Banco Sabadell and T. Rowe Price used UserTesting to pinpoint pain points, validate design improvements, and boost conversions—reducing drop-off rates by more than 30% while improving customer satisfaction.

The path to growth starts with understanding your customers.

Get the guide and learn how to transform digital onboarding into a frictionless, revenue-driving experience.