How can you ensure researchers’ precious time and skills are being used to help answer the most critical questions?

Join Miranda Fitts, Principal Program Manager Research Operations, and Michael Bartholomew, Sr Manager UX Research at Zendesk as they share processes they’ve developed and implemented using automated tools to scale the capacity of their research team across the product development organization.

See how automated workflows have streamlined how research requests are submitted, triaged, prioritized, and routed to researchers. They’ll also dive into processes for calculating, forecasting, and managing your research team’s capacity, and showcase how they established a DIY framework for the research their team is unable to lead.

In this webinar you’ll learn:

• How to ensure your research team is working on what really matters
• How to calculate and manage the capacity of your research team
• How to collect, triage, prioritize, and resource research requests