On-Demand Webinar

How to do more with less: Automating research processes

How can you ensure researchers’ precious time and skills are being used to help answer the most critical questions?

Join Miranda Fitts, Principal Program Manager Research Operations, and Michael Bartholomew, Sr Manager UX Research at Zendesk as they share processes they’ve developed and implemented using automated tools to scale the capacity of their research team across the product development organization.

See how automated workflows have streamlined how research requests are submitted, triaged, prioritized, and routed to researchers. They’ll also dive into processes for calculating, forecasting, and managing your research team’s capacity, and showcase how they established a DIY framework for the research their team is unable to lead.

In this webinar you’ll learn:

  • How to ensure your research team is working on what really matters
  • How to calculate and manage the capacity of your research team
  • How to collect, triage, prioritize, and resource research requests

On-Demand Webinar

How to do more with less: Automating research processes

Watch on-demand

Speakers

Miranda
Miranda Fitts
Zendesk
Principal Progam Manager - Research Operations
Michael
Michael Bartholomew
Zendesk
Sr Manager UX Research

Additional Resources

  • teaser image webinar screen yellow

    Webinar

    Discovery and innovation research

  • teaser image for webinar sparkle coral

    Webinar

    Pulse Report: Retail Q2 2025 overview

  • UX designs that convert- 4 ways observing Live Conversations accelerates growth Hero Image

    Blog

    UX designs that convert: 4 ways observing Live Conversations accelerates growth

    Your UX strategy should do more than just looking good. In the process of...
  • Guide assets for for usertesting and talker research study "Tariffs and trade-offs: what rising prices mean for brand trust and consumer loyalty.

    Report

    Report: Tariffs and trade-offs: what rising prices mean for brand trust and consumer loyalty

    Rising prices are no longer a temporary challenge, they’re fundamentally reshaping how consumers make...
  • Conversion-Rates-Retail-Consumer-Blog-Hero-Image-250702

    Blog

    5 shopper behaviors your funnel isn’t built for (yet)

    Modern consumers don’t follow predictable, linear paths. They jump between devices, pause mid-purchase, and...
  • teaser image for webinar chorus dark blue

    Webinar

    Fix the gaps: how to optimize the customer journey for better ROAS and higher ROI