On-Demand Webinar

How to master digital customer empathy to stay competitive

Financial organizations, from global banks to fintech startups, are held to the same high standards as tech and ecommerce experiences. However, financial organizations have the added challenge of protecting their customers’ financial privacy while delivering highly personalized experiences. Understanding what consumers think and how they make decisions as they interact with your brand allows you to uncover areas for optimization on your mobile and in-person experiences to improve brand loyalty, trust, and customer experience. 

Discover how financial institutions adapt, evolve, and transform their digital interactions to maximize customer loyalty and meet changing customer expectations. 

Watch this on-demand webinar as Beth Galambos, UX Researcher at Regions Bank and Anthony Rogalski, Manager, Solutions Consulting at UserTesting delve into how adopting a test early and often framework can mitigate risk across business decisions by bringing in customer insights.

In this webinar, you’ll learn:

  • Tips for not only accelerating customer acquisition at banks but also creating great customer onboarding experiences
  • A financial services testing framework to mitigate risk in product decisions by weaving crucial customer insight throughout the development process 
  • How to benchmark your financial institution’s customer experience to stay competitive

On-Demand Webinar

How to master digital customer empathy to stay competitive

Watch on-demand

Speakers

Anthony Rogalski
Anthony Rogalski
UserTesting
Senior Manager, Solutions Consulting

Additional Resources

  • teaser image webinar screen yellow

    Webinar

    Usability testing and customer journey mapping to optimize experiences at every touchpoint

  • Blog

    Stop Wasting Ad Spend: How to Catch Underperforming Creative Before It’s Live

    Creative remains king. Among the many variables that make up a successful advertising campaign—including...
  • teaser image webinar path light blue

    Webinar

    What's new and what's next: the future of the UserTesting platform

  • Picture of a group of people waiting to be interviewed

    Blog

    Performance metrics don’t tell the whole story—but your audience can

    Performance metrics have always been revered as the North Star of a campaign’s effectiveness...
  • webinar teaser image for path dark blue

    Webinar

    Pulse Report: Tech, Q2 2025 overview

  • a-man-chats-with-an-artificial-intelligence-chat-bot

    Blog

    How AI user research fuels purpose-built products

    According to a recent UserTesting study , more than 75% of AI chatbot users...