How to master digital customer empathy to stay competitive

Tues, Oct 17, 2023;  11 AM PT | 2 PM ET


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Financial organizations, from global banks to fintech startups, are held to the same high standards as tech and ecommerce experiences. However, financial organizations have the added challenge of protecting their customers’ financial privacy while delivering highly personalized experiences. Understanding what consumers think and how they make decisions as they interact with your brand allows you to uncover areas for optimization on your mobile and in-person experiences to improve brand loyalty, trust, and customer experience. 

Discover how financial institutions adapt, evolve, and transform their digital interactions to maximize customer loyalty and meet changing customer expectations. 

Watch this on-demand webinar as Beth Galambos, UX Researcher at Regions Bank and Anthony Rogalski, Manager, Solutions Consulting at UserTesting delve into how adopting a test early and often framework can mitigate risk across business decisions by bringing in customer insights.

In this webinar, you’ll learn:

  • Tips for not only accelerating customer acquisition at banks but also creating great customer onboarding experiences
  • A financial services testing framework to mitigate risk in product decisions by weaving crucial customer insight throughout the development process 
  • How to benchmark your financial institution’s customer experience to stay competitive

Beth Galambos

Regions Bank
UX Researcher

Anthony Rogalski

Manager of Solutions Consulting