Prioritising Citizen Experience for the Future of a Fully Digitalised Government
Thursday 27th April 2023
11:00 - 12:00PM AEST
Great governments earn credibility by demonstrating they have citizens' best interests at heart and the same values that align with peoples' personal beliefs.
Trusted governments build loyalty with the people they serve, attract passionate and hardworking talent, and create an adaptable environment with emerging technologies, all while minimising risk.
The risk of proceeding with digitalised services/products with just guessing and not testing what citizens want and understanding how they feel is a risk no teams can take in the current market where the budgets, time and resources are limited.
Join us as we explore how to deliver exceptional services to citizens that are relevant and how to include customer voice in your digital transformation from our experts, who will be talking;
1. The benefits of customer feedback for government agencies.
2. Best road map for agencies to improve CX effectively.
3. Simple, seamless, and secure government experience examples.
4. How to increase citizen engagement and build trust through customer feedback.