This session will explore how customer insights can transform product strategies and elevate customer satisfaction (CSAT). Led by Ruchi Solanki, Senior Lead at Cox Automotive, the discussion will focus on practical methods for turning insights into impactful business outcomes. From aligning organizational goals to scaling insights across teams, Ruchi will share proven strategies and tools that empower teams to create customer-centered solutions. Attendees will leave equipped with actionable steps to drive measurable success and build trust with key stakeholders.

In this webinar you will discover: 

• How to align customer insights with organizational OKRs to drive satisfaction and engagement.
• Strategies for building trust and collaboration across teams to scale impactful solutions.
• Tools and templates for effectively democratizing customer insights.
• Practical approaches to measuring and communicating the impact of insights on business outcomes.